STC Basics
The number of days a customer has to upload documents in order to receive their offer for the full 30 days
7 Days
This document is required when a lien is not listed on the registration but shows up on the title to prove a lien has been satisfied
Lien Release Letter
This carmaker has its own workflow for payoffs and DLPO requests
Volkswagen/Audi
Name the two(2) Electronic ways we can pull a 10DPO on behalf of the customer.
DealerTrack(DT) and RouteOne(R1)
When a call comes in that is not STC related you use this to get the customer to the correct department
zTransfer
The three documents customers must upload for approval of a No-Lien case
Photo of Odometer
Photo F/B of Drivers License
Color Photo of Title F/B
We use this system to pull registration electronically (where applicable)
Auto Data Direct or DMV123
The maturity date on a Lease must be over ____days to be accepted
30
Name 5 Leasing companies we cannot accept Leased vehicles from
Honda/Acura, US Bank, Ford/Lincoln, Ally Financial, Nissan/Infiniti, GM Financial, South East Toyota, Tesla, Volvo, Mercedes-Benz, Hyundai/Kia, Any with maturity date under 30 days
List the forms of payment for customers with Positive Equity
Business Check
ACH-Direct deposit
The number of miles a customer can drive their vehicle before a reappraisal will be required
1,000 miles
Three of the Five LH that do not provide a Per Diem on a 10DPO
Audi
Volkswagen
Credit Acceptance
One Main Financial
1st MidAmerica Credit Union
Five of the 12 Leasing companies we cannot work with
Ford, Nissan/Infiniti, Ally, US Bank, Tesla, Volvo, Lincoln, GM, Southeast Toyota, Hyundai/Kia, Mercedes-Benz and Honda/Acura.
True or False: If we can find a sufficient document on the SOS website, we do not need to request any further AOI documents from the customer.
True
In #stc-workflows, you use this workflow to get a customer's ODO discrepancy updated
AutoCheck Refresh
This document is required for us to move forward with a case where a Trust owns the vehicle
The Full Trust Documents
This department handles LH payoff questions post STC appointment
Treasury Ops
A CLPO from this carmaker is acceptable instead of a DLPO as the customer and dealer payoff amount is the same
Toyota/Mazda
Name 5 of the 8 Title Holding States
Maryland, Kentucky, Oklahoma, Montana, Minnesota, Missouri, Michigan, New York
Your Team Lead
This is the max amount of miles Carvana will cover for an Uber
50 miles
These six items must be present on a 10DPO to be accepted
Cx Name/VIN
LH Overnight Address
10DPO Amount
Requested date
Good through Date
Per Diem
The lease team will complete an OB call to this carmaker regardless of loan or lease
Volkswagon/Audi
When accepting this document in error it always ends up graded as a Major Error by QA. Name that document and one of the possible errors
Odometer:
Not Updated when working the case
Approved with photo uploaded more than 14days ago
Approving a title with a higher ODO reading than actual
Accepting a scanned ODO photo
This is our CEO's favorite phrase
BOOM!