Is perhaps the first and most important element to understand when beginning work on the first survey report
What is the roll-out process P.203
100
Without this, a report looks just like another pile of papers
What is a cover page P.208
100
The primary objective of this, is to convey information rather than specify a complete solution
What is A survey report P.218
100
If there were any write-in questions reported, this section would discuss the process by which they were content analyzed
What is The method of research P. 214-215
100
Any data collection, regqrdless of the findings has the potential to do this to respondents, end users and survey sponsors
What is Raise anxiety and fear P.225
200
The fundemental purpose of any survey or report
What is a clear, accurate, and appropriately detailed picture of the organization p.202
200
If done well, this is often the most time consuming element of a reprt to prepare
What is the executive summary P.209
200
An example of this section would be: "Employees that have been working in the company for two or more years are far more likely to be optomistic about positive change occuring from as a result of the organization survey. Employees working five years or more are are more likely to be pessimistic."
What is conclusions and recommendations P.221
200
The final element to a standard survey report
What is The appendix P.224
200
It is the ethical responsibility of the survey practitioner to protect this, regardless of the pressure placed on them by the client or upper management
What is Confidentiality P.227
300
It is often good practice to approach a results orientated presentation from this perspective rather than an expert perspective
What is a facilitative perspective P.202
300
The book has a bias to offer individuals these before a meeting
What is A hard-copy of the report P.208
300
By making demographic cuts early in the results process, these two problems may occur
What is Dismissal of data and data overload P.218
300
This section discusses information regarding key articles used and area of consensus and conflict regarding key issues and decisions made
What is The review of preliminary research P.213
300
If hired, these provide a buffer between, senior management and data protection mechanisms
What are external agents (survey experts) P.227
400
This general time frame starts when people complete and return their questionnaire and sharply declines at this point
What is 2 months P.206
400
When giving a highly directive executive summary, it is important to understand you are discouraging this, from the recipient
What is Active participation P.211
400
When providing detailed findings of results obtained, it is best to keep this to a minimum
What is Interpretation P.218
400
When presenting a set of survey findings to senior management for the first time, it is often prudent to not over emphasize this section
What is Conclusions and recommendations P.224
400
From the writings of Elisabeth Kubler-Ross, this accronym represents the four-stages of survey work
What is S-A-R-A; shock, anger, rejection, acceptance p.226
500
This target group usually gets the shortest presentation in the roll-out plan
What is the executive commitee p.204
500
In lew of text, this may be used to help summarize the issues
What is A graphic or a model P. 211
500
The books preference on how to present mean-scores when detailing survey results
What are bar charts P.216
500
This generally changes the most depending on when it is presented in the roll-out process and to whom the results are presented
What are recommendations P.224
500
A good survey practitioner should temper negative findings with these, even when there appears to be few or none