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TEENS: This 4 letter acronym is used to help remind someone the steps they take to calm down and be able to respond appropriately in a moment of conflict is called.....
What is What is ICED
I- Identify the problem - name it - think about what is causing it
C- Create positive alternatives/choices
E- Evaluate the alternatives (compromise, using a mediator, talking calmly, taking turns, negotiating
D- Decide on your course of action