Communication
A framework for team members to effectively communicate information to one another.
What is SBAR?
A short planning meeting to help the team anticipate the steps that will unfold in their activity.
What is a Brief?
A team outcome that results from each team member maintaining situation awareness and communicating to ensure that all team members are on the same page.
What is a Shared Mental Model?
I'm Concerned. I'm Uncomfortable. This is a Safety issue.
What is CUS?
A simple tool for assessing an individual's own safety status.
What is I'M SAFE?
Responder A: "Call 911 and request an ambulance for a cardiac arrest case"
Responder B: "Calling 911 for cardiac arrest"
Responder A: "Yes. Confirm when completed"
Responder B: "An ambulance is on the way"
What is Closed-Loop Communication?
Two or more people who interact dynamically, interdependently, and adaptively toward a common and valued goal, have specific roles or functions, and have a time-limited membership.
What is the definition of a Team?
Being watchful of all people and processed, regardless of role of assignment.
What is Cross-Monitoring?
An effective tool for resolving interpersonal conflict.
What is DESC?
When the designated leader did not respond to your verbalized concern, so you repeat yourself one more time before going up the chain of command.
What is an example of the Two-Challenge Rule?
A transfer of information (along with authority and responsibility) during transitions across the continuum of care/work. It includes an opportunity to ask questions, clarify, and confirm.
What is a handoff? (or IPASS)?
What went well? What could be improved? What's one thing we're going to do different next time?
What are questions to ask in a Debrief?
I'M SAFE, Cross-Monitoring, STAR, and STEP
What are tools to support Situation Monitoring?
A shared belief that it's ok to express ideas and concerns or speak up without fear of negative consequences.
What is Psychological Safety?
Human factors, communication breakdowns, and poor teamwork.
What are top contributors to sentinel events?
Complete, clear, brief, timely, and respectful.
What are the standards of effective communication?
An ad-hoc meeting to monitor or modify the plan.
What is a Huddle?
The state of knowing what's going on around you.
What is Situation Awareness?
A form of mutual support where team members protect each other from work overload situations by fostering a climate where it is expected that help be actively sought and delivered.
What is Task Assistance?
"It feels really busy today. I see you need to set up for your next meeting. Would you like help with that?"
What is Task Assistance? (or Cross-Monitoring)?
"Team, it's been 4 minutes since the last epinephrine dose. John, check vitals."
What is a Call-Out?
Any team member who has the skills to manage the situation at hand.
What is the Situational Leader?
A four-step mnemonic tool used to develop the habit of "self-checking".
What is STAR?
"I need clarity" or "I am concerned"
What are examples of an Assertive Statement?
Hierarchy, fear of being wrong, inexperience, and fear of repercussions.
What are barriers to speaking up?