Order of Dinner Service
Seat and greet the Member — what is the next required step?
Remove extra place settings.
From which side is food served?
From the left
How quickly must a Member be acknowledged once seated?
Within 15 seconds
After greeting the table, what comes next?
Remove extra place settings and offer water.
One guest finishes early — what should you do?
Wait until everyone is finished while maintaining table awareness.
When should daily specials be described?
After beverages are served and before taking the food order.
From which side are plates cleared?
From the right
How often should water glasses be checked?
Continuously — water glasses should remain full.
When are cocktails taken during lunch service?
After water service and before describing featured items.
A Member signals while you are busy — what is the proper response?
Acknowledge immediately and respond as soon as possible.
which side are entrées served during dinner service?
From the left with the left hand using a side towel.
From which side are beverages served?
From the right with the right hand
When should dessert be offered?
After entrées are cleared.
Which aspect of service is typically faster at lunch?
Pacing and order taking.
Food is delivered — what must happen shortly after?
Quality check-back.
When should the quality check-back occur?
After everyone has had a few minutes to taste their entrees
Which hand is used to serve entrées?
Left hand
When is pre-bussing appropriate?
When items are no longer needed and all guests have finished the course.
When should the lunch check be presented?
After desserts/coffee are offered and table is cleared of unneeded items.
A member lingers after paying — how should service continue?
Maintain table awareness, they may decide they want a final final ;)
What is the final step of dinner service?
Departing comment followed by clearing and resetting the table.
Form the right side
When does service officially end?
When the Member and Guests depart the Club.
What step officially ends lunch service?
Departing comment and table reset.
What separates good service from great service?
Anticipating the Member's needs.