Business Acumen & Problem Solving
The Store Health Pyramid (SHP), Decision Center, Loss Prevention Dashboard, P&L Statement, and Expense Detail Report are used for
What is to anazlye the business
This tools helps Shift Supervisors to run correct deployment at every daypart and should be filled out by the Store Manager
What is the Digital Playbuilder Tool
Coaching is built on this foundation
What is trust
This tool is used to ensure that partners have the information they need to create a safe and welcoming environment
Leaders consistently do so they are able to deliver excellence and consistently create the Starbucks Experience
What is prioritizing & planning
Action plans with these types of goals help to achieve what is possible
What are smart goals
Store Managers should use these to help understand whether a play is successful or not
What are visual indicators or deep dive
This tool supports leaders with creating consistently and clarity when correcting partner behaviors
What is the Partner Relations Virtual Coach
This policy helps to support partners discussions with disruptive partners and customers
What is the third place policy
This tool helps to communicate established plans to the team so that everyone is effectively working together to achieve goals
What is the Store Action Plan
This tool helps drive a Store Action Plan by showing them their current ranking on KPIs
What is the Store Health Pyramid
This tool is checked daily to view reports on OTW, Sales, Customer Connection, and Store Ops
What is Decision Center
A leader would do this to determine where a person is on their development path
What is actively listen and observe behaviors
This tool is the link between the amount sent by the store versus bank counted amount and tracks money form store to bank
What is DTS Connex Reporting
This tool is used to understand and reflect on the impact of the change so they can plan accordingly and support each individual on their team to embrace change
What is the Preparing to Lead Change Worksheet
These are metrics used to understand how the business is performing and measure progress towards an intended outcome
What are Key Performance Indicators (KPIs)
Store Managers create great _____ by ensuring the schedules meet the need of the business, all stations are organized, technology is working properly, and communication is in place
What is deployment
If a person has the motivation and confidence to perform a specific goal, task, or skill they demonstrate this
What is commitment
Store Manager do this to support the Shift Supervisor team in owning their role in store safety
What is observing and working STS
Standard gaps can be identified to help establish a plan by using these tools
When Store Managers are working STS with the team where it is needed the most to help identify gaps and determine where adjustments should be made
What is getting close to the work
Store Manager spend time in their approach working STS with partners across all dayparts
A leader will do this by asking open ended questions to gain a better understanding of where someone is on their journey and inspire self reflection within the partner they coach
What is to ask generating insight questions
This can be achieved when Store Managers have an effective plan that allows flexibility and maintains an environment that is Clean, Safe, and Customer Ready
What is success
When a leader does this it allows them to identify areas for growth and potential obstacles
What is identifying current state