QUALITY ASSURANCE
Who are our Internal Customer?
Physicians, Nurses, and Professional Personnel served by Central Service.
The 3 types of errors senior leaders should address?
Incompetence
Inadvertent
Intentional
Six Sigma is a quality process that focus on?
The delivery of Near-Perfect product and services.
Purchased
Stored
Used
Discard
Patient care equipment?
Portable or mobile equipment use to assist in patient treatment.
How is Quality Identified?
By having EXCELLENT products and service or by being BRANDED.
What is the Magnet Status?
An award given to Healthcare Facilities for having great nursing care.
PAR (Periodic automatic replenishment) system?
A predetermined set amount of product on hand, and should be brought back to that amount if item falls below it.
What is Distribution?
The movement of supplies throughout the facility.
Continuous passive motion (CPM) device?
Device that treats synovial joints following surgery or trauma. Move the affected joint without patient assistance.
What is Branding?
Having a great experience with equipment or person and always going back for more.
What is Continuous Quality Improvement
A statistical method to improve work processes.
Exchanged cart system?
An Identical cart that is used in exchanged due to cart being used or cart have expired items. (Cart stored at user unit and similar carts stored at SPD department).
Operational supplies?
Supplies needed for our department to operate, such as, wrapping materials, detergents, etc.
Sequential compression device?
A device use to limit the development of deep vein thrombosis and peripheral edema in immobile patients.
POST IS THE PREFIX FOR?
AFTER
What is Total Quality Management?
An Organization-wide quality approach based on participation of all members that aim at long term success through customer satisfaction.
Requisition system
A system where items are requested by user departments.
What are reusable inventory?
Rental vs Lease?
Rental is short term and leasing is long term with the option to buy.
What are the Principle of Quality Management?
Patient Focus
Process Management
Continuous Quality Improvement
Fact Base Deisions
ID need
ID process
Compare outcome
Plane the process
Measure defects
Different responsibility between SPD and Biomedical department?
SPD
Dispense, track, retrieve, clean/disinfect, and store
Bio-Med
Safety check, function test, and repair
What are Capitol equipment?
Relatively expensive assets, such as washers and sterilizers.
What is Preventive Maintenance?
A planned inspection to detect or correct failure before they occur.