Benefits
What gate is used for STH early entry?
Stargell Gate
How many hours prior to a game does an account need to exchange OUT of their tickets?
12 hours
Where can an account find their Pirates Points?
STH HQ in the Ballpark App
What is Missed Game Replay?
The opportunity to purchase highly discounted tickets for a Sunday through Thursday game to make up for an unused ticket
Are you able to make exchanges for accounts?
No! Take the time upfront to walk them through the process.
Name one event that all Season Ticket Holders are invited to.
Photofest, End of Season Renewal Party, Exclusive Event with Pirates Management, VIP Expereince at Piratefest, STH Appreciation Week, or STH Day at Spring Training
How late can an account exchange INTO a game?
Up until first pitch
What are the 4 categories of items that accounts can redeem their Pirates Points for?
Loaded value, experiences, merchandise, and autographs
When does Missed Game Replay launch this year?
After the first homestand
What's our resale policy?
Accounts can't sell more than 50% of their tickets.
What's the base discount off single game pricing for Full Season accounts?
20%
True or False: Parking passes can be exchanged
What's an example of an experience accounts can get through Pirates Points?
STH Tailgates, Fireworks from the Field, Drone Show from the Field, Mascot Brunch, PNC Park On-Field Day, Catch on the Field, or STH of the Game
Where does an account go to use their Missed Game Replay?
"See Your Special Offers" in their MyTickets acccount
If an account can't see their tickets in their account, what's the first thing you should check in PV?
If the email in their Okta ID matches the main email on their account
What's a benefit that Full Seasons have that Halves and Partials do not?
Season Ticket Holder Annual Gift, Opening Day Party, or All-Star Game Raffle
Additional tickets, upgrades/exchanges, Missed Game Replay fees
Name the 3 ways accounts can get additional Pirates Points.
Referring someone that purchases a group or FSE product, purchasing a group, and purchasing a suite
What's the one instance where reps ARE able to send a task for Missed Game Replay?
ADA seating
Name one important file you should be sending your new accounts once you sell them.
Game schedule and step-by-step exchange guide
What's the team store discount for Full, Half, and Partial Plans?
20%, 15%, and 15%
What's the name of the new exchange platform and what is the one biggest improvement from exchanges on MyTickets?
The Clubhouse - accounts can now make value exchanges on their own (i.e. exchanging out of 10 tickets for 2 upgraded tickets)
What's the highest point-valued item an account can redeem for?
An autographed jersey - 4000 points
What's the cost for a Full Season account to redeem their Missed Game Replay in the Upper Level?
$1
What's the one "benefit" that crucial to mention when someone is buying Season Tickets to prepare them for next season?
Autorenewal.