Canvas
Where do we have students look if they want to see if their class is published?
All Courses List
What is an OTP?
One Time Passcode
What location is the primary for answering our STHD email account from the bottom up?
PCC!
LAC too, but from the top down to help when it's slow with calls.
What important online platform is getting a large upgrade this semester?
People-soft (Viking System)
What does OLET stand for?
Online Learning & Educational Technology
Who are our OLET (department) Canvas pros that you contact when you have Canvas questions?
Monika, C.C., & Wendi!
Where do we need to refer students to if their personal information is not up-to-date in the system, therefore unable to access their OTP?
Admissions & Records with ID.
If a faculty member is seeking support with a non-Canvas tech question, who do you refer them to/reach out to?
Jonathan! Me too!
CC, Monika, & Wendi for Canvas related items.
PS -- where are the IITS Help Guides & Ticket system located?
When is Canvas moving to Viking Portal?
September 30 is the plan.
Where can you a digital list of printing & computers at LBCC?
Our STHD website!
If a class is not showing in Canvas, what is the first question we should ask the student?
When did you register?
Also, we need to ask if they received an invite/email from the instructor, have them check their all course list, and make sure they are logged into LBCC's Canvas.
Where is our Viking Portal help guide located?
Step-by-Step Guides or Viking System Help Guides on our STHD Student Resources Website!
How do we answer our phone? Meaning, what do we say?
"Student Technology Help Desk, this is XX, how can I help you? Or something similar. :)
Where do you submit your time sheet?
Canvas
On time please :D
How long does it take for a student to process in the system after enrolling?
24 Hours
If we need our Canvas Admin Team to look up a CLASS in Canvas, what information does our team need to successfully do that?
Class Number (5 Digits)
Also, our team will need the student's ID# and any other important info such as assignment name, etc.
Personal Email Account on File in the Student Viking System.
They can choose for it to be texted to their personal phone or to receive a phone call.
What is the NUMBER 1 thing we should get from a student during a visit?
Viking ID #
Team members working at the DL desk are responsible for helping to keep which areas clean and organized?
Front foyer area and the ITDC (please work with Monika and CC for this part)
What percent of a cats life is spent asleep?
70%
How many times a day does PeopleSoft sync with Canvas?
3
Every 8 hours: Est. 6am, 2pm, 10pm (takes about an hour).
What are the two tab names in Viking Portal?
Thor & Loki
What do we do when we don't know the answer or it is outside of our scope of support?
Try to help them with everything in our scope, and then make a warm referral, ask questions/someone.
-- Textbooks, LBCC Services, etc.
Why is collecting data so important for the STHD?
Demonstrate our work
Funding
Reporting
Bragg :D
What is a clowder?
Group of Cats
Fun fact: A Kindle is a group of kittens born to one momma cat.