Next Steps
What is an OCC
1. Ort Completed
2. Guide to missing docs w/ smart Trx
3. Same Day - 24 Hr follow up
4. Was FAFSA submitted?? Why Not??
What are LCT's
Login Commitment Time - (when students log into classes for Day 1)
Day 1 Start Day ... We set our students up for success how?
Roll Call & Direct to week 1! With Expectations of completing Discussion post before Wednesday!
What is a CAP status ?
What is .. 05 Awarded, 06 Completed 07 Packaged
What do we say for INBOUND leads??
on a recorded line - please can you verify your
Name + DOB or
Name + last 4 of social
We "encourage" students to have FAFSA completed when?
Same day FAFSA - 24 Hour FAFSA sub
When do we start collecting LCT's?
1. After FAFSA is submitted (next day)
2. 11 days before start week
Day 2 Start week - we set students up with what assignments??
Discussion reply post + interactives a + b!
Where do we guide our students to if no access to puma den / not processed?
Studentaid.gov set expectations to have FAFSA submitted w/ follow up scheduled SAME DAY
Student is having trouble with orientation video .. what can we do instead??
Ask if there is another device around, they can use a tablet, a family or friends' phone etc. ...
try to switch to an incognito or private browser and sign in!
if no ort - guide to missing docs for smart transfer and docs!
What steps should be done after Orientation in an OCC?
Direct to missing docs,
Set expectations on having FAFSA submitted now / today (Takes 1- 3 business days to process)
Send SMS with school code and your #
Set SAME DAY FOLLOW UP, smart transfer! (let SF rep know they are on missing docs ready to complete)
What Does LCT conversations consist of?
1. Unit 1 - Done together (Cengage + Roll Call)
2. Unit 2 - Guide to unit 2 & set expectations to have completed by prestart week Thursday (100%)
Day 3 start week what are we setting for expectations??
Discussion reply # 2
True or False:
If a student is in 05 Awarded & 100% academics - they are automatic starts??
False:
stu needs missing docs to check out what documents are needed ---> only want to see ON (Offer Notification)
If your SMS is capped - what other option can we use?
1. have another rep send an SMS
2. send message to AMS ( Me ) w/ id # to send for you !
Day 4 - 7 start week includes what???
All assignments are completed and 100% (Auto Start by Friday day 5)
if student is not completed with work - make up days are Friday, Saturday, & Sunday
Start / Close = Monday!
What steps are needed with a New SEP & SUS students?
1. Photo I.D.
2. VWS (verification worksheet)
3. Video Verification Call
what is the difference between a DCL and DrDCL
DCL is a Default Clearance Letter (student owes money)
DCLdr. Is a disability Clearance Letter (which needs to be signed from a Dr.)
Both are hard Docs!
Students are what % more likely to be a start if they complete Sandbox ?
What is 84%
What is Start Criteria
A student completed with FA, 50 -100% submitted in classwork, updated LDA (Thursday start week) - no open interviews or cancel requests / eligibility good
NAME 5 EASY SF DOCS
1. IAF / EQ (INFO AUTHORIZATION FORM + ENTRANCE COUNCELING)
2. HSCS (HIGH SCHOOL COMPLETION STATEMENT)
3. MPN (MASTER PROMISSORY NOTE)
4. SS (STUDENT STATEMENTS)
5.ON (OFFER NOTIFICATION)
New Start / Close process is what / when??
Monday after start week
students need to be 50% + submitted w/ updated LDA
4506 (tax docs) on file -- not just requested
Active students 0% will be cxled w/ non actives Monday