Defining Human Performance
If Re + Md = 0E, Md means what?
What is managing defences
Observation & Coaching as outlined in this Bruce Power Standards document are the strategies used to provide feedback to staff and organizational areas and monitor performance against standards of excellence.
What is BP-STND-00005
This type of intervention encourages workers to stop work, discuss common issues like distractions and error precursors, as well as best practice. This is done proactively.
What is a Stand Up?
These are the two categories of Knowledge Worker Tools?
What are 1) Fundamental Tools, and 2) Conditional Tools (Appendix C, page 50)
This HU tool is used to effectively oversee of contractors, suppliers or vendors.
What is Vendor Oversight?
An effective way to reduce errors is to focus on this activity, as "these occasions present workers with opportunities to harm key assets or reduce productivity through human error"
What is work execution?
Observation and Coaching feedback and reporting are documented in this software at Bruce Power.
What is Devonway?
There are outage requirements to support event free outages. This activity or milestone requires an HU Plan be submitted to ensure event free execution
What is Milestone 26?
This HU tool fosters awareness of uncertainty, assumptions, risk factors, and significance of decision making before proceeding.
What is Questioning Attitude?
This HU tool is used to provide a means to limit access and disturbance to a working individual while performing risk important or critical work.
What is a Do Not Disturb sign?
These are the three phases to Work Execution.
What are work planning (planning), work performance (performing) and work feedback (reporting)?
BP-STND-00008 outlines the hierarchy of metrics, there are three tiers. This Tier 2 metric represents a Station/Divisional work area, 18-month rolling count of total station HU resets normalized to 200,000 worker-hours-worked (4.3). This is the primary indicator for station performance improvement.
What is Station Event Rates? Tier 1 (Station HU Clock Resets), Tier 3 (Event Frequency Indicators and Section HU Resets)
This team is created and stood up during an Outage or MCR to strengthen organization engagement and effective implementation of HU tools (s. 6.2.1, 7.1.2)
What is the Standards Team?
This HU tool for knowledge worker involves preparation and discussion of an engineering activity prior to execution.
What is a Technical Pre Job Brief
This HU tool is an orderly and systematic process to transfer work related information between two individuals - typically used prior to transfer of responsibilities.
What is a turnover?
One of the Key HU principles at Bruce Power is that humans are this and even the best people make errors
What is fallible?
This role provides oversight performance to their team's HU performance and develops drivers and actions to address identified gaps in performance of their program.
What is Performance Lead?
During work execution, this activity is a designated stopping place when inspection or examination is required before further work can be performed (Appendix B page 66)
What is a Hold Point?
This form is required when completing Technical Pre-Job Briefs
What is FORM-11378, Technical Pre Job Briefs (Page 54)
This HU Tool is used after the project level work, after execution of a high risk phase of a risk important project, and conclusion of emergent work.
What is a Technical Task Post Job Review?
These are the four types of controls that need to be considered when planning tasks.
What are engineered, administrative, cultural and management/oversight controls?
This type of intervention is designed to place workers in simulated conditions, drives workers to expected behaviours and standards. It is appropriate when an administrative driver is identified or individual factor that passes the culpability test or if there is an administrative driver. (s 5.3.1)
What is a Dynamic Learning Activity (DLA)?
In terms of place keeping and procedure performance, these three elements are required when a page is not completed:
- draw a line under the last step completed
- write "completed to this step", and what?
(Appendix B, page 66)
What is "sign and date"?
This HU Tool will see engineers provide additional effort to justify assumptions and providing detailed evidence to support it. This is typically used during conceptual design stage, during calculations and procurement when answering technical questions.
What is Validate Assumptions (page 54 of BP-STND-00006)
This HU tool uses a team approach to coordinate review of initial design and development and review of design changes.
What is a Product Review Meeting?