Annual Survey
Questions State might ask
What do we NOT tell a surveyor?
Misc
Staff
100

How many times a year does state come in?

At least annually for annual survey but can come in as many times on complaints.
100

What is a good response to State asking you:

How are activities here?
Activities are good. I am a ______ and I ensure my residents are taken care of. 

OR

I don't know, let me go get my manager.

100

Patient Care

1. They havent been changed in days

2. I double brief them because they are a heavy wetter

3. The person before me leaves a black ring everytime they work

4. I keep telling managers that theres something wrong and they don't do anything

5. Thats the same brief I left them in the last time I worked

6. That is not my hall, I dont take care of them

7. Thats not my job

100

Who do you report abuse to?

Amanda and Paige immediately!!!

100
Who is celebrating one year at Stonebrooke?

HINT: SHE has been in multiple different departments

Merida Barrett!

200
What do surveys do to a building? What do they affect?

5 STAR RANKING

COMMUNITY REPUTATION

REFLECTS CARE GIVEN IN A BUILDING

200

What is a good response to state asking you:

Have you ever witnessed abuse while working?

No I have not and if I did I would make sure to report to my administator.

200

Culinary

1. They never get whats on the ticket

2. Their food is always cold

3. They dont even like fish and she still eats it

4. Trays are always late

5. They always eat the same thing

200
A resident states:

I lost a shirt and it hasn't came back


What do you do with this information?

Fill out a grievance form and let a manager know
200

Who is celebrating 3 years at Stonebrooke?

Hint: SHE only works in 1 department, she loves her kiddos and can cook one awesome meal :-)

Aimee Byrd

300
Explain the survey process? State comes in the front door- what do they do first?

Kitchen and hit the floor

300

What is a good response to state asking you:

Do you feel like theres enough staff working?

I dont know, let me go get my manager.

or 

I dont feel comfortable answering that, let me go get my manager.

300

Staffing

1. We always work short

2. They hire whoever off the street

3. The managers don't care

4. They play favorites

5. I never work this hall, I dont answer their lights

300

Do we still give hospice residents showers?

YES HOSPICE IS IN ADDITION TOO!!!

300

Who is celebrating 6 years at Stonebrooke?

HINT: SHE always has a listening ear, at one point EVERY single one of you have spoken to her and she can help direct you in any direction if you have a question 

Shawna Atkins!

400

What is state looking for when they are on the floor?

Patient's environment

Staff performance

Are you washing/sanitizing your hands?

Are you putting clean linen aganist your uniform

What do resident rooms look like

400

What is a good response to state asking you:

Do you mind if I watch you provide care to a resident

That is fine, let me go get my DON to watch as well.

400

Activities

1. They never do activities

2. We havent had activities since Ive been here

3. The residents are always bored and never engaged

4. I try to keep them entertained but activities wont do anything with the residents

5. I dont see the residents ever doing anything

400
What do you do when state walks in?

OPEN ENDED

400

Who is celebrating 10 years at Stonebrooke?

Hint: SHE has only worked in one department and her last name is NOT blue!

Natalie Redd

500
What are some tags that can come out of these observations?

Standing while feeding residents

Feeding more than two residents

Not washing hands between passing trays

Concerns not followed up on from resident council

Expired medications

Expired food in fridge

500

What is a good response to state asking you:

When someone has a fall, what is all put into place?

We have fall interventions in place to prevent it from happening

OR 

I do not feel comfortable answering that, let me go get my manager.

500

Behaviors

1. Thats just ______, they always do that

2. She always yells, she doesn't know what she wants, she is fine

3. They are just crazy

4. Ive been managers about that for weeks, they wont do anything

5. They changed their meds and Ive been telling them to change it back


500
Who is our resident council president?

JUNIOR

500

Who is CELEBRATING 50 FREAKING YEARS at Stonebrooke?

MRS BEVVV WOOT WOOT DECEMBER 18TH!!!