Money Orders
Who signs on the front of a Money Order?
The client who purchased the Money Order.
Name one of two people who can make a claim for an Official Check?
Remitter
Payee
What report can we use if a Purchaser/ Remitter name does not appear on the Client Copy presented for the Stop Payment?
Disbursement Report in NuPoint.
T/F: A Refund can be issued even if the client makes the Stop Payment request over the phone.
False; the client has to be present and sign the form before a refund can be issued.
What amount is the Stop Payment fee for Money Orders and Official Checks ?
$35
Stop Payments cannot be placed for what reason?
Buyer's Remorse
How long do clients have to wait to file a Stop Payment after an Official Check is issued?
90 Days.
What Department places a "Void" on the Check in Centrix Positive Pay?
Stop Payment desk in Deposit Operations.
When selecting a Conductor in NuPoint; what type of client can we not use?
Business
Conductors or Purchasers MUST be an individual.
If a request is made over the phone, how should we proceed with sending the completed form without a client's signature?
Email form without a signature to stoppay_claims@centier.com
(Once the client comes in to sign the form; email the signed form to the same email).
Before placing a Stop Payment, an associate would have to confirm that the Money Order has not been negotiated or have any Voids or Stop Payments already placed. What are two ways they can confirm?
- Review Memo Activity on the Money Order account and sort by the amount of the check
- Call CSC at 2002
- Call Teller Support at 2222
What is required on this form that is not required on the Stop Payment form for a Money Order?
Notarizing the client's signature.
What is an example of a "remark" we can add in regards to a check we are placing a Stop payment on?
- Lost
- Stolen
- Destroyed
What is the name of the Debit GL we use to refund a Monetary Instrument?
Internal Check Suspense
Random: Which Planet in our solar system is the only one that spins Clockwise?
Venus
T/F: We can only place Stop Payments on Money Orders that had a Payee name printed on the Money Order?
False
If no Payee was printed; enter BLANK on the form.
On the form, there is a section we fill out using the information of the person making the claim and a description for the loss, destruction, or theft of the check. What is this section called?
Declaration of Loss
How long do Stop Payments for Money Orders and Official Checks last in the system?
Forever; they are permanent and cannot be released.
Where can we find the template for the Debit GL needed for a refund?
Retail Resources in SharePoint.
What part of the Money Order or Official Check does a client need to provide to place a Stop Payment which will help avoid additional research by an associate?
The Client Copy
What form do we use to place a Stop Payment on a Money Order?
Stop Payment Form - Centier Issued Personal Money Order
What form do we use for Official Check Stop Payments?
Claim to Lost, Stolen, or Destroyed Official Check form
What do we select under "Fee" when placing a stop payment for a Money Order or Official Check?
"None"
The Stop Payment desk will charge the account indicated on the Form.
If a client requests a new Monetary Instrument while you are processing the refund, what should you do?
Complete the current transaction and deposit into the account, then begin a NEW transaction with a new method of payment.
What system does Stop Payment use to place a "Void" on the check?
Centrix Positive Pay