Brand Standards
New RL Fragrance launched in March
What is Polo 67
Within 14 days of the original purchase date, and accepted on items purchased at full retail price only.
What is a Price Adjustment
Measurement of the numbers at the UPC/SKU level that are scanned into your store but not present on the sales floor
What is ISOS.
Internal theft, external theft, paperwork errors
What are the 3 main causes of shrink.
The person empowered to drive the business through team and customer engagement.
Who is the CEL (Customer Experience Leader)
Reference this to merchandise the store and follow all GTM initiatives in addition to elevating the brand in an inspiring way
What is the Directive.
Customers use this feature to "Opt In" to our database to receive offers and promotions.
What is Polo Connect
6 occurrences will get you to this point of documentation
What is an Initial Counseling
The number one method to deter external theft
What is Customer Service
To Inspire the dream of a better life through authenticity and timeless style
What is the Ralph Lauren purpose
The ways in which apparel and accessories are combined to create outfits and make dreams into reality
What is Styling
2 items required for a customer to exchange or return within 30 days of the date of purchase
What is a valid receipt and a government issued ID
Shades of red, blue, gray, white or tan
What is the correct dress code color palette
The app that acts as a personal security measure that can track you in real time if you feel unsafe
What is the Bond App
This item was Ralph Lauren's first cradle to cradle product offering
What is a Gold Cashmere Cable sweater
6 per stack, paper-folded using 2 pieces of paper, showing the polo pony on top unit of EVERY stack
What are the mens mesh polo standards
This area of the store houses accessories and other add on items for cashiers to build the basket at checkout
What is the Que-Line
The process used to properly account for inventory removed from the store due to damage or intentional use cases.
What is MOS
Large empty bags lined with aluminum foil, very stiff from the outside despite being empty.
What is a Booster Bag
In this year, RALPH LAUREN became the official outfitter of the US Open
Create a branded customer experience translating the world of Ralph Lauren in our stores through compelling and innovative presentations
What is the Brand Presentation Mission Statement
The name of this program is how we listen to and act upon our customers experience that will shape the future of our business
What is Customer Voices
We believe the success of our company depends , in part, on how strongly all of us subscribe to these basic principles and policies and how faithfully we practice them.
What is the Employee Handbook.
When a customer shoplifts an item, then returns it to the store without the receipt for a full refund or falsifying a receipt to make it seem like a legitimate return.
What is Return Fraud.
What was the name of Ralph Lauren's dog that he named a line after?
Who is Rugby