Order Taking
If a customer orders a burger with no onion and an animal fry, what should you also ask?
What is, would you like grilled onion on your animal fry?
How often do red towels in the dining room need to be rotated?
What is, every 15 minutes.
How often must you wash your hands and change your gloves when working a food handling position?
What is,
At least every 2 hours or when the cleanliness of your hands becomes compromised.
How often does the equipment on the boards and grill need to be rotated?
What is,
Every 4 hours
(2,6, and 10pm)
Where do you apply mustard fried to a grilled cheese?
What is,
To the grill and then flip the cheese onto the mustard when you turn.
Name at least 5 things that should be communicated to the kitchen when taking orders.
Special requests(no salt, well done)
Whole grilled
Large orders
Special fries
If a partial order has gone out.
Special packagingHow long does Purell need to sit on a surface before wiping for it to work properly?
What is one minute.
What temperature are our fryers typically set to?
What is,
350 degrees
How often does the salad table need to be wiped down with a sanitized towel?
What is,
Every 30 minutes or sooner is needed.
What kind of cheese do we use?
What is,
Real American cheese.
What is the main job of the order taker?
The main job of the order taker is to make sure the customer receives what they want.
When does there need to be a host in the dining room?
What is,
When there is a board person on the 2nd.
What are the 3 reasons it is important to keep the oil at the right level?
What is,
1. Fries will float over the sides of its too high.
2. If the oil is too low they won't be submerged and won't cook properly.
3. If the heating elements aren't covered with oil if can cause a safety and fire hazard.
What is the proper temperature range for the salad table?
What is between 33-41 degrees
What kind of onions do we use on our burgers?
What is,
Sweet yellow onions whenever possible.
If someone orders no spread on their burger, what must you ask?
What is,
Would you like ketchup or mustard instead?
What should be down with packets of ketchup or other condiments that may be left on a table?
What is,
Discard.
How many peeled potatoes can you leave overnight at closing?
What is,
No more than 1/2 a bucket.
Where does the extra spread go on a spread only bottom?
What is,
On the top bun.How many dozen buns come in a tray?
What is,
5 dozen buns.
Give an example of a customer service extra that In N Out provides.
What is, Free coffee in their own cup.
Free bun for a baby. (Do not offer this)
Free hot cocoa for kids on rainy days.
What's the proper procedure for collecting red trays?
What is, do not let the trays accumulate, throw away the tray liners, and place them by the sink in the designated area.
What 3 characteristics can indicate that fries are ready to be pulled?
What is,
1. Fries are floating to the surface.
2. The bubbling has gone down.
3. The fries are golden brown.
Can you package 7 burgers in a box with a lid?
What is,
Yes but only if they are singles.How many times is the beef in our patties ground?
What is,
Twice.