Host
What are the 3 Es? why is this important?
Entering
Eating
Exiting
Explain the correct way to dice potatoes.
Place both hands on the dicer handle and push down to dice the potato. Keep both hands on the dicer handle until the potato is completely diced.
How often should we be using the green sanitizer towel?
Every 30 minutes, or sooner if necessary.
8 inches
Who is responsible for floor pick ups?
EVERYONE :)
What kind of sweetener do we offer?
Regular Sugar and Stevia
How do we know when to drop baskets?
We drop as basket based on two things, one is how many rows of meat are down on the grills, two is whatever direction the cooks gave when throwing a row. Per the handbook “Continue to drop baskets at regular intervals. Try to maintain the same pace as the cook.”
How many tomatoes go on a protein burger?
2 full slices, no donuts.
1- Firm
2- Crispy
3- Crunchy
What is the expectation for cleanliness of the locker rooms?
All personal items put away in lockers, all dirty linen put in the linen bin, empty hangers put on the rack, floor clean, no water or soda cups.
What are some extra services we can do while working as the DR HOST?
Run food to the table, refill drinks, ask for any condiments needed, hand out kids stickers and hats, etc
What are the 4 things that can harm oil quality?
1- Excessive Heat
2- Food particles and salt
3- Water
4- Age
Explain the proper way to store a board knife.
The board knife must be brought over in a metal insert, the person bringing it over should be yelling “board knife” while walking thru the stand, and the board knife must be washed, rinsed, sanitized and placed back on the mag stripe.
Describe proper cheese fold.
Approximately 1/5 to cover the patty.
What is the cleanliness expectation for the walk in?
Floor clean and dry, all box flaps cut, all boxes straight and organized, all labels facing forward, no food on the floor.
What are the 4 Nevers of Customer Service?
What is the expectation for adding a dicer/loader and a quarterback?
Dicer loader is added when 2 pieces of equipment are fully operational (2 grills and 2 boards) and a quarterback is added when the 3rd piece of equipment is opened.
Explain the correct way to put chilies on a burger.
Bring the insert of chilies to the buns, use the tongs to place the chilies on the bottom, return the insert of chilies to the back of the board when done
What is the correct time to give your buns to your board person?
2:30
What is the expectation for associate grooming?
What is In N Out’s Golden Rule?
1. The customer is always right.
2. If by chance the customer makes a mistake refer back to rule number one.
What are the 4 ways to increase fry sales?
1- Asking customers if they would like fries
2- Consistently serving properly cooked fries
3- Consistently serving hot fries
4- Consistently serving the proper portion of fries
Explain the proper packing for a cheeseburger with onions, animal fry, in a box with a lid.
Burger and fry in a brown, inside of a white with a lid
Where does extra salt go on a burger?
On the tomatoes
What is the expectation for cleanliness at store 70?
We expect and maintain the highest standards of cleanliness at ALL times every area, every shift, no exceptions.