Emergency Response Plan
An Emergency Responds Plan details how store employees must _______
Respond in a variety of emergency situations.
What does the acronym “ACG” stand for?
All Conditions Gear
What does the acronym “Sole” stand for?
S: Start
O: Observe
L: Learn
E: Engage
What are swoosh standards?
- Nike approved procedures designed to support daily operations
- Rick standards
What was Nike originally called?
Blue Ribbon Sports
Where is our store’s Evacuation point if an emergency takes place?
Behind Tommy Hilfiger
What year was ACG launched?
1989
For S give one example on how you can greet a consumer when they come in the store.
Ex: “Hi, welcome to Nike. Happy you’re here!”
Ex: “Good morning (afternoon, evening) welcome in.”
_____ measures how well a store represents all available sizes on the sales floor?
Size compliance
Which shoe introduced visible air cushioning?
Air Max 1
Name at least 2 things athletes are reasonable for in the Emergency Respond Plan
Up to date contact information
Know and understand evacuation procedures
Follow directions given by store leaders
Know and understand site specific evacuation respond plans
What 3 outdoor activities is ACG primarily made for?
Exploring
Trail running
Hiking
In SOLE what letter are you trying to implement when asking “Open ended questions”?
L: Learn
In our store how often should product refill be done?
At least 3 times a day
Who designed the Nike Swoosh for just $35?
Carolyn Davidson
In the Evacuation and Assembly plan there are 5 points included, what are they?
Assembly Area
Primary Exit Route
Alternate Exit Route
Hide
Access
What are 2 group of athletes who make up dedicated fans of ACG?
Outdoor enthusiasts
Stylish sportswear trendsetters
Reading body language and shopping cues is part of this step.
Observe
When doing a Full Store Scan what percentage does the scan have to be for it to be submitted?
99%
Which country did Phil Knight originally import shoes from?
Japan
Name 2 places our evacuation map can be found in store.
LP board in break room
Under First Aid kit in break room
What are 3 key sustainability initiatives for ACG?
Circular Design
Recycled materials
Product longevity
After discovering a customer is training for their first marathon, you recommend product, explain the benefits, and answer their questions and help them feel more confident with their decision. Which SOLE step are you demonstrating?
Engage
What are the 4 categories that are mentioned in Nike’s Swoosh standards when it comes to Stock Room Maintenance?
Footwear
Apparel
Hash/Clearance
Equipment & Accessories
What material innovation made many Nike running shoes lighter in the 2010's?
Flyknit