SAP
What is GPA and ROP expectations for a student
CG Financial Implications
Identity Protection
What is verifying a student's ID or DOB and Program of Study or State/Zip Code
AD NSO
What is new student outreach activity
Activity Used
What is an AD Retention Alert
Warning
Shift
What is the student's shift used to determine eligibility?
The color gray
What is the implied language or word choices that can imply a guarantee or outcome?
Due Date
What is 48 business hours
EOS: YES (and meaning)
What is an end-of-session withdrawal before the end of week 4? Indicating a follow-up need with/ the student in wk 5 for reminders.
Appeal
What is needed for a student on FA Probation
SPN Confirmation
What is an email sent to the student through SRM that indicates their approval for SPN with their return date?
What is: This call may be recorded for quality and training purposes.
What is pertinent information required in an activity?
Returning after withdrawal
What is "Re-entry is not guaranteed"
Max Retake
When a student has attempted and not passed a course X amount of times.
Grade Requirement
What is passing their previous course/s
Date of Determination
What is the date the written request was received
20 minutes
What is the time frame a coach has to document the interaction with a student.
DOD: 9/8/2025
Due Date: 10/6/2025
What is an end of session withdraw
Approaching 150%
What is: When a student is approaching taking 150% of the degree required credits without earning those credits.
Deadline
What is 1159PM CST Monday of add/drop
Guarantee
What is promising something as a result of an action
Next Action Box: 2504A
What is the session code related to the activity where all interactions for that session would be documented.
Implications
What is: ROP & GPA, Re-entry not guaranteed, subject to changes with curriculum, procedures, policies, and fees, SAP Status, and financial responsibility through LDA or end of session. CG implications: A W (if applicable) is an unsuccessful grade that may impact CG eligibility.