Show:
Email Etiquette
Communication
Organization
Day Off Requests
Lateness/Time Sheets
100
What is the minimum amount of times you should check your email, daily?
Twice a day, beginning and end of the day!
100
When will your TL or IM be "offline for the night?
IM - After final circle TL - After 8pm
100
What should you do if you feel like you are NOT going to meet an expected deadline?
Immediately alert your TL/IM and any other partners so you can figure out as a team how you will complete the task.
100
How many "sick or personal days" do you receive throughout the year? How many for TL's?
10 total 12 total
100
When is a CM considered "late" according to City Year and Stormie's Policies?
When first circle has begun, even if you arrive while it's going on you will be considered late and your leadership tracker will reflect when you arrived and if you alerted your TL that you were going to be late.
200
Identify 2 email policies that need your TL or IM's approval or notfication
-Emails being sent to external partners, teachers, or City Year staff need to be approved by TL/IM unless otherwise directed. -CC your TL and IM on emails sent to external partners, teachers, and City Year Staff regarding critical subjects.
200
Who should be your first group to ask/confirm when you have a question or need to clarify something?
1) Teammates 2) Teamlet (if it applies to everyone) 3) TL 4) IM 5) ID
200
What
Daily Planners should be used in: 1) first/final circles 2) document daily tasks 3) announcements 4) lesson plans
200
Who do you submit a "Day off request" to?
Stormie, but always cc your TL
200
Who do you notify if you are going to be late? If you're going to be more than 30 mins late?
TL TL AND IM
300
1)What is your IM/TL response time for emails? 2)What is your expected response time for emails?
1)Please allow IM/TL two business days for responses to non-urgent matters. 2)Respond to e-mails within one business day of receipt unless otherwise noted. A prompt response is always recommended.
300
What is the order in which you should contact your TL/IM? *Bonus if you can include when your IM will be offline (PM->AM)
Phone calls to TL and IM should follow this order: 1)Call 2)Leave a voicemail 3)Text Message (indicate urgent/non-urgent) 4)Follow up with e-mail if necessary Non-urgent phone calls received after 6:30pm will be returned by the following business day. If a call is received before 6:00am, please don’t expect a response until after 6:30am.
300
Name the two online systems we will use to share Documents, Calendars, and student information
Google Docs CyConnect
300
What is the step by step process for submitting a request for a "day off?"
Create a meeting maker for an "All Day" event, invite your TL and IM, include a detailed explanation of WHY you are requesting the day off, and wait for your IM's response. **Bonus: Alert teacher!
300
What is the process if a Corps Member is a "no-call, no-show" (did not text, call, or come to work within two hours of first circle)
CM will receive an automatic suspension of one day with no pay. This is in accordance with City Year policy. This something that must happen regardless of circumstance.
400
Identify 3 Email Etiquette MUSTS
1) Professional in content and tone, Good Morning etc 2) PROOFREAD BEFORE SENDING 3) Must contain a signature
400
When is it appropriate for a CM to be using their cell phone during service?
1) In case of emergency - step out of class 2) During lunch/prep time - outside of class *Cell phones should NEVER be in use during class time, refer to schools "Cell Phone Policy" and align
400
What should NEVER be housed on Google Docs?
Student Information
400
How many days ahead of time do you need to submit a "Day off Request?"
Two weeks minimum. Stormie reserves the right to deny any request that is not submitted two weeks prior. **Extenuating circumstances will be considered** -Meaning, if it is an emergency call Stormie immediately and leave a message if she doesn't answer! Then follow up with your TL so they are looped in.
400
When are time sheets due each week?
Friday by 6pm
500
1)When is it appropriate to email CY Staff directly? 2)When is it appropriate to email School Admin directly?
NEVER! ALWAYS filter any necessary communication through your TL/IM. THIS IS EXTREMELY IMPORTANT!!!
500
What is your TL or IM's number? *You can use your phones....
Miriam:412-855-8328 Marcus: 314-973-3568 Stormie: 312-730-8045
500
**RANDOM BONUS QUESTION** What year was City Year founded? AND By whom?
1988, by Michael Brown and Alan Khazei
500
What are some of the reasons your "Request" might be denied by Stormie? (Give me two)
Any answer accepted: 1) Not submitted 2 weeks in advance 2) Too low on hours 3) Reason does not require time to be taken off from work 4) Snow days have subtracted time from your "days" 5) School violence has caused us to leave early and thus has subtracted time from your days
500
What will happen if you do not submit your time sheet on time? Who is responsible for this happening?
You might not get paid for those two weeks and it is the CM's responsibility to submit a time sheet on time and to re-submit a sheet if it was sent back by a manager because it was improperly completed.