New Customers
First thing you should ask a potential customer
Can you give me your name and address to see if we do the service in your area, please?
Once delivery or service order is entered, you must do the next step
What is converting the order?
A.C. Ferrell started this company in the year
What is 1939?
America's Tank Exchange Leader in more than 68,000 retail locations throughout the US
Who is Blue Rhino?
Type of customer that owns their propane tank
What is Customer Owned? (COT)
New customer buys a home with a lease tank and does not close on it for another month, what is our next step
Would you mind calling back after we close so we can help you transfer the tank?
Customer calls and smells gas outside, our procedure is to proceed with a
What is Emergency Script?
The 2nd largest retail propane company
Who is Ferrellgas?
Talk time, Handling Time and After call work numbers for each CSS
What is CSS call metrics?
Lock in price for customer from Aug 1st to July 31
What is Platinum Plus?
The guidelines of the local service center information
What is Knowledge Article?
Service Leads time are located for all to see
What is Knowledge Article under Service Information?
Ferrellgas President and Chief Executive Officer
Who is Tamria Zertuche?
Start of our new fiscal year
What is August 1st?
Our newest CSS's to join our team are
Who is Rebecca and Megan?
Before getting started, you will need to make sure you get what from the potential customer to check our system for duplicate account
What is their address and name ?
Prepay customer must have the disposition switched to go to routing
What is Open Hold Assignment?
Service tech, Driver, Plant Supervisor direct supervisor
Who are District Managers?
BONUS: Who are our 4 DM's?
Dan Waller
Who is our Service Center General Manager?
Don't jump straight to the lowest price - work is increments
What is price negotiation?
If they don't want to set up an account but states they will call back, we can do set them up as a
What is a lead?
Red tags must be removed through this type of service work
What is Place in Service?
Ferrellgas becomes the first of the industry
majors to form an Employee Stock Ownership
Plan when Ferrell Companies, Inc. is sold to
employees.
When is 1998?
Recognizes and celebrates employees across Ferrellgas and Blue Rhino who have exemplified one or more of the categories: - Customer Service, Safety, Innovation and Guiding Flame
What is the Flame Award ?
Customer has a smart fill monitor on propane tank is used for the service level
What is Auto Fill?