Create a personal, high-quality experience
Seth G.: This Blue Shield offering, known for personalized support and tools to help you take control of your wellness, won the Blue Cross Blue Shield Association Brand Innovation Award
What is Wellvolution?
Don: We implemented pricing strategies to keep these low and make care more affordable for members
What are rates, plan rates or premiums?
Sandy: We provided transaction support to Altais in their acquisition of this Oakland-based medical group, which describes itself as “a community of independent doctors who work for their patients, and no one else”
What is Brown and Toland?
Mary: We achieved this certification for the first time in 2020
What is Great Place to Work?
Kimberley: We ranked number one in this aspect, which measures public perception among peers, for the first time in 2020
What is reputation or RepTrak?
Peter: We recently launched an external campaign around this Blue Shield initiative, which aims to transform the healthcare system
What is Health Reimagined?
Shayna: This new capability allows providers to estimate what they will be paid, as well as member liability, in mere seconds
What is real-time claims estimator or real-time claims?
Don: These two products, both starting with the letter "T," are areas of focus for membership growth
What are Trio and Tandem?
Paul: I did this as one of the prudent sacrifices to honor our commitment of preserving jobs during the COVID-19 pandemic
What is CEO pay reduction?
Mary: We maintained safe Blue Shield buildings for these indispensable employees to continue operating in while others were sheltering in place or working from home
Who are essential workers?
Terry: We donated $100k to MedShare for this in-demand resource, which is worn to minimize exposure to hazards that cause serious workplace injuries and illnesses, in this case COVID-19
What is personal protective equipment or PPE?
Jeff S.: Blue Tank, which launched last year to crowdsource your innovative solutions, is now focused on this need, which ensures we are creating a healthcare system worthy of all our family and friends
What is health equity?
Seth G.: It was “prescribed” that we migrate vendors for this area of care delivery in order to save close to $200 million annually
What is pharmacy?
Don: We surpassed this fellow Blue competitor to become #2 in Individual Medicare Supplement market share in the state
Who is Anthem?
Sandy: We received the Change Agents of Finance Award from this company, also a vendor used for performance management and more, for delivering a faster close
What is Oracle?
Paul: This day off allowed Blue Shield employees to honor Juneteenth, volunteer for a cause or just spend time with loved ones and heal
What is the June Day of Unity?
Kimberley: This Blue Shield initiative, featured on Good Morning America, supports youth mental health
What is BlueSky?
Lisa: Twenty-three tons (the weight of four elephants) of this were moved to mobilize 2,000 team members and call center agents to work from home for the first time due to the COVID-19 pandemic
What is IT equipment, technology equipment, laptops or computers?
Jeff R.: We raised this score, which measures the willingness of members to recommend Blue Shield to others, by 8 points year-to-date
What is Net Promoter Score or NPS?
Todd: We reached a financial turnaround of $110M in this line of business by reducing administrative expenses and cost of health care drivers
What is Medi-Cal?
Seth J.: Governance, Risk and Compliance (GRC) is where the integration of risk, internal controls, policies, corrective action plans and compliance management activities come together. This newly implemented technology tool gives teams across Blue Shield visibility into all these activities
What is Archer (or RSA Archer Tool or Archer Technology)?
Mary: This policy will reset in 2021 and ensures employees get the time off they need if they have COVID-19 symptoms or need to care for family members with COVID-19
What is Public Health Emergency Leave or PHE?
Debbie: The Foundation funded a program that uses flexible cash assistance to prevent homelessness for survivors of this critical public health problem
What is domestic violence?
Lisa: This is the name of our artificial intelligence chat experience, which launched company-wide and replaced the Service Marketplace chat
What is BlueBot or ChatBot?