Scheduling
What to do when you can't make it in for a drop-in shift
-Find a peer or GA to cover the shift for you (swap)
-Communicate change with supervisor
Where and when do you record your time worked
Augsburg online webtime entry; after each shift (or at the end of each week if you've forgotten)
When will we have supervisor check-ins?
Sometime during the first week of every month (you can choose the day/time), instead of that week's team meeting
What is the office dress code for PA's?
Casual, neat, clean
T/F: Student/client information is legally protected under Augsburg and Federal policy (confidentiality).
True
When are you considered late for a shift
6 minutes after your shift was scheduled to start
List work activities for which you should be paid:
-Drop-in hours
-Training, team meetings
-Tabling, outreach, class presentations, special project hours, strommen event help
(basically ANYTIME you do ANYTHING for Strommen)
When will we do formal performance evaluations?
at the end of each semester
T/F: It is ok to leave personal items laying around the front desk & D/I area
False - the office is not responsible for stolen stuff! Keep it tucked away in the PA cube or a staff office. Advise students to keep their belongings with them/on their person.
What student information is legally protected under confidentiality (FERPA) law?
-GPA
-Courses taken
-Class schedule
-Ethnic background/other HS labels
-Advising records
-Educational services received
Types of excusable absences include:
-Class/school conflict
-Illness
-Emergency
-Intern/job Interview
When are you as an employee entitled to a paid (on the clock) 15 minute break according to MN state law?
If you are working 4 consecutive hours
True/False: All that is required of me for a supervisor check-in is for me to show up
False.
You will be responsible for the following:
-Scheduling the day and time of each month's check-in
-Preparing for the meeting by completing the agenda prior to the meeting
-Discussing your completed agenda with a peer during your overlap D/I shift PRIOR to your check-in
Where are a few good places to save anything you've created for the office?
-Strommen shared drive: Student worker projects
-PA google folder
-Email to careers email
When can you discuss student information? Who can you discuss/share student info with?
On a need to know basis (for professional reasons directly related to the welfare and education of students)
With other qualified members of the Strommen Center team
Unexcusable absences include
-Forgetting to show up
-Not knowing your work schedule
-More than 15 minutes late
When are you as an employee entitled to an unpaid (off the clock) 30 min meal break according to MN state law?
When you work 6 consecutive hours
What are the three steps of the termination policy?
1. Verbal feedback that you are not meeting expectations
2. Written warning
3. Formal conversation w/ Supervisor & Assistant Director
What are two important steps you should take upon concluding a D/I appointment?
1. Invite the student to complete a survey
2. Complete the appointment & add comments - with your name/initials
University employees are allowed access to student confidential records without the written consent of the student if they have a "legitimate educational interest". What does that mean, and what does it NOT include?
Legitimate educational interest = performing your job effectively and carrying out educational mission of university
-Curiosity DOES NOT constitute a legitimate educational interest
-As a student employee you are not automatically granted legitimate educational interest in the records of all students
What steps should you take if you cannot make it to a required weekly team meeting?
-Talk to supervisor in ADVANCE
-Meet with peer for recap/overview of meeting to gather the information you missed
-Email 3 learnings/takeaways to supervisor based on recap
When do you need to make sure your timesheet is submitted to your supervisor by?
every other Monday at noon
If something in the office isn't going well, if you have a conflict with a student/peer/staff/supervisor, or if you just have an idea to make the office better - what should you do?
- Talk with your supervisor anytime (I have an open door policy - you can pop by whenever!)
- Bring it up during the feedback portion of your monthly supervisor 1-on-1 meeting
- Speak with another Strommen staff member that you feel comfortable with (the team is willing to make time to talk so you have a good experience working here)
- Speak with another campus faculty/staff member that you feel comfortable with
- Speak with a member of the campus Human Resources team, who is employed and trained to help Augsburg workers (and can keep it confidential, or give feedback to Strommen based on the situation)
What are some resources you have if you feel unsafe in the office?
-talk to staff if present
-DPS (x1717)
-campus escort to walk you to your destination (as far as the light rail!)
-leave. stay & lock doors.
When and where might you come across confidential information?
on paperwork (resumes), computer screens (Handshake student profiles), student disclosure (CLASS office), observation (meeting with Lindsay), answering email, overhearing Sandy on the phone...etc