Wax Passes
What are the 5 types of wax passes we offer?
-Student/ Military
-B6G1
-B9G2
-B9G3
-Unlimited
Who would you recommend Brightening Ingrown Serum to?
A guest has hyper pigmentation or dark spots
How many fingers is the Bikini Line?
3 Fingers
What is the touch up policy?
A guest can come in with in 5 days of receiving any service to get a touch up.
What is the EWC Emoji?
Red Heel
How do you calculate daily wax pass conversion?
3 of Opportunities/WP conversion % goal=# of sales to achieve goal
How many hours of hydration does Shea Butter offer?
Up to 12 hours
Where does the hand mirror go at the end of your Shift?
In the drawer
What is the recommended time frame for a guest to rebook?
4-6 weeks depending upon service.
Who do you get an email from when you don't clock in?
BROOKLYN
Is the B9G3 only offered at time of 1st visit?
No, B9G3 can be offered at first and second visit to EWC.
What is one thing all EWC Products have in common?
-Dermatologist Tested
-Ph Balanced
-Free of parabens and mineral-oil
-Won't clog pores or cause breakouts
What are the 5 colors offered for brow tinting?
Blonde
Light Brown
Medium Brown
Dark Brown
Black
What is the young guest policy?
Guest under the age of 18 years old must have parental consent to receive waxing services. Guest must be 17 years of age or older to receive Bikini services.
How do we calculate needed add on?
# of services Multiplied by goal SPT minus # of services
Wax Pass Rebuttal!
"I'll get it on my next visit."
"If you purchase it today you would be saving, and it includes today's visit. You've been visiting for the past __, so you know you're coming in. It's something to think about, especially based on your frequency."
What ingredient does the brow building serum have to promote hair growth?
Rice Protein
What is the 4 step process?
1. Cleanse
2. Protect
3. Comfort Wax
4. Treat
What is the wait time until a guest can get waxed if they use Retin-A?
A guest should NOT use within the 7 day period before and 7 day period after waxing.
What Products are being discontinued?
Glow, Ingrown Patches, Tweezers, Summer Bags, Duo powder
What are the restrictions for a guest who has a wax pass?
-Can not shared (only available for the guest who purchased pass)
-
What is the product "Dream Suite"?
Cleanser, Exfoliant, Treat, Hydrate
How many bed paper goes in the cabinet?
6
Rebook Rebuttal!
"I always forget"
"We offer reminder text/calls the day before and you can reschedule as many time as you would like. You also earn money every time you book in center."
What is the attendance policy for associate?
If you are 1 minute late to your shift, you are considered late for work.