DDA
How much interest does an account have to accrue within a year to receive a 1099?
$10
How many times do you have to say Mr./Mrs. customer?
2
Can a joint signer call in about the other signers online banking?
No, only the online user can call in about the online banking.
Can a third party make a payment on a loan if they are using payment account they are NOT listed on?
NO - The person making the payment must be on the payment account they are using. If they are not the payment may not go through.. etc..
When does Spring occur?
After Winter and before Summer
True or False; If a customer does a stop payment on a check but it still post to the account we can waive the fee due to bank error since it was unsuccessful.
False
How many points do you have to get to pass your quality audit?
84
Can you register a device within 30 days of opening an account?
No, you have to wait 30 days.
Jake from State Farm is calling to get a payoff quote for an auto loan customer. What info, must we get to verify the CALLER? They have already verified the account holder.
Name, company they are with, Collateral
True or False: Tornados occur mostly during the Spring season?
True
What function CANNOT be done with OOW and you can only OTP?
1)Suspend debit card /CC Pin
2)Temp. Pin
3)Mailing to a one time address
If a customer a extremely upset because of an incident that happen inside the branch what should you do?
Apologize for the bad experience, listen to the customers story and offer to file a complaint for them.
What are the requirements to remove a MFA block?
1) Account must be open for at least 6 months
2)The attempt has to be made and be in ACE
3)Must pass OTP
4)Must pass qualifying questions listed in KB
5) Can't have more then 2 ODF in the current or previous month
6)No contact changes within 30 days
Vera with Capitol One is calling in to verify some transactions on the account for a mutual customer. Customer is not on the line, but she can provide social and successfully verify the account holder. Can we verify the transactions for Vera?
No .
In which country are cherry blossoms considered a sign of the beginning of Spring?
Japan
Can a Pre-authorization be remove on a pre-authorization(In the event which there is only 1 trans.) ? If yes, what are the requirements to remove it?
Yes, If the merchant can verify the following on the phone;
1) Last 4 of the card #
2)Merchant name
3)Amount of the transaction
4)Six digit authorization #
What are some examples of Ownership statements?
1)I would be more then happy to help
2)I can definitely assist you
3)I can definitely get this taken care of
How long is an account restricted if the phone # or email is changed?
30 days
Non 5/3 customer is calling us on behalf of an account holder that is deceased, they are not a POA, and needs to close out the account. Is there a department, and if so what is the number?
Deceased Accountholders - 888-795-1986
What is the largest part of a flower?
Petals
What are the requirements to increase a debit card limit?
Account must be at least 6 months old.
Cannot use card-less ATM feature within the last 7 days
Cannot have more then 6 OD's within the last 6 months
No address changes within the last 2 weeks
No more then 20 seconds.
How many of each account type can be viewed using online banking
9 of each account type
Wife is calling in on behalf of husband. She stated she is NOT listed on the account, she passed verification, and is wanting the latest transaction history. Can we provide her with that information?
What are baby bunnies also known as or called?
Kittens