Equipment counter
Off > No Power; Amber > Power, but no connection; Blue > Power and signal
What are Status LED settings (KBA00006256)
Contact:
Store or location:
Partner Number:
Hours:
[+] SUMMARY:
[+] SYMPTOMS:
[+] KBA(s) followed:
[+] TROUBLESHOOTING steps taken and result of each step:
[+] END RESULT:
What is the Standard Notes Template
5u990rt
What is the password for BOPC Support Utilities
NCR SLA Service Level
What is P2 SLA: 4 hour response time 8 hour resolution
P1 SLA: 2 hour response time 4 hour resolution
The IP Address for the BumpBar at store 9303
10.145.69.50
Repair; Hardware; Printer. Retail Hardware; Peripheral; Cup Labeler
What is a cup labelers Operational and Product Categories
PSP/CW; Retail Partners; Non-Retail Partners
What are the three types of User Accounts
4 Hour response time/ 8 Hour resolution time
What is the response and resolution time that you will give to the store partner for an NCR dispatch
KBA00024080
What is Jamf JSS console for Mac Management Master Solution
Inputing an ITSM Ticket # into the KBA
What is linking the Ticket to the KBA
ehduser06
What is the password for for Cashmaster
KBA00006471
What is How to place an NCR work order/service request via ITSM
Click the Large Red X not the small windows operating system X
What is properly closing bomgar
Mylevel3Ehd1
What is the password for the Level 3 Portal
Starbucks B2B User DONOTDELETE
What is the Assignee + field in ITSM for an NCR dispatch
24 characters long, split up into 6 groups of 4
What is the recovery key
C0ff33!3
What is the passowrd for Cisco Unified Admin
SBUX240 BIXOLON SRP-S300 Label Printer Not Printing Troubleshoot Printing Issue | Location: | IP Address: | Store Hours: | Comments:
What are the vendor remarks for NCR Cup Labeler Call