Show:
Chapter 1-2
Chapter 3
Chapter 4
Chapter 5-6
Chapter 7-8
100
This defines the method of how you best take in information and/or learn new ideas
What is Learning Styles
100
What is Stress?
The body's reaction to tense situations
100
Clothes that are primarly worn to work or wrok-related functions
What is a work wordrobe
100
The three concepts related to Ethics
What are morals, values, characters
100
Creates foundation for why the company exists and how it will operate.
What is a Directional Statement
200
A written document that identifies goals in all areas of your life, including your career and personal life (social, spiritual, financial, and activities).
What is Life Plan
200
What are the two types of stress and what does each do?
Positive Stress- a productive stress that provides strength to accomplish a task Negative Stress-continuous and may affect your mental/or physical health.
200
A policy that addresses issues such as required attire, uniforms, hairstyles, undergarments, jewelry, and shoes.
What is dress code
200
Showing up to work with a positive attitude giving 100%
What is personal accountability
200
A formal document that identifies how the company will secure, organize, utilize, and monitor its resources
What is a Strategic Plan
300
A poor attitude can affect you successfully planning and fulfilling these.
What is short-term and long term goals
300
How does stress affect your body?
It can effect your work performance and can carry on into your personal life. It can cause anger, depression, distrust, physical weakness, diminished or increased appetite, or mental instability.
300
55% of what you say, 38% of what you do and 7% what you say.
What is First Impressions
300
Explain work place diversity in detail
Diversity that extends beyond culture snf racial differences. It considers age, gender, economic status, physical makeup, intelligence, religion, and sexuation orientation
300
What is the difference between service and customer service?
Service is an intangible product like a haircut, banking, golf course, medical service. Customer service is the treatment an employee provides a customer.
400
A detailed financial plan used to allocate money for a specific period
What is a Budget
400
Making a list, keeping a calander, organizing your work area, avoiding time wasters, and not being afraid to ask questions are all part of what?
What is effective time management
400
What are the 7 basic hygiene rules?
1 Shower daily, 2 Clothes should be clean and ironed not torn or tattered, and should fit properly 3Hair should be clean, well kempt, and a natural color 4 Practice good dental hygiene 5Hands and Nails should be clean, well groomed, and trimmed 6 Jewelry should be kept to a minimum 7 Shoes should be in a good condition
400
What is the difference between confidentiality and implied confidentiality?
Confidentiality means that matters are private and implied means whether you are told , or not told to keep work-related information confidential, you have an obligation to not share information with individuals for whom the business is of no concern
400
What are the three areas that are expected from a customer when dealing with customer service? Explain each area.
Competent, Dependable, Responsive
500
A credit rating system that evaluates the risk of lending you money based upon your credit history.
What is Fair Issac Corporation (FICO) score
500
Frequently tardy or absent, continually complaining, exhibiting poor physical or emotional health, lacking concern for quality, clock-watching and becoming easily distracted, gossiping are all part of what?
What is Job Burnout
500
What are the 5 s' for first impressions
Shook hand Smile Said name -Title Stand- stand up for someone who is older than you See-make eye contact
500
What is a corporate or organizational culture?
Companies personality being reflected through its employees' behaviors. The companies culture is its shared values and beliefs.
500
What are the six ways to work with a difficult customer?
1 Stay calm, let the customer talk, and listen to facts 2 Watch body language 3 Acknowledge the customer's frustration 4 Make sure the problem gets solved 5 Know company policy 6 Expect conflict, but do not accept abuse