Show:
Remotes
Escalations
StubHub General
Internal Tools
Siebel
100
An event where LMS coverage is available on event day only but not covered out of a fixed office.
What is remote event?
100
How you escalate an issue to the appropriate team
What is assign HR to the dept_DL distro?
100
The 2 tiers and percentages of our fan loyalty program
What is Fan Rewards, star 2%, superstar 3%?
100
Program that allows us to send informational templates about LMS services that are offered for events
What is Teamworks?
100
Is the tab you click to approve listings
What is listing tab?
200
This is where you find remote event information like pick up location, buyer/seller instructions and Field Ops.reps. working the event and other important event information.
What is Siebel Internal Event Message?
200
RATG
What is Rejected at the Gate?
200
This is StubHub's pricing model, advertised as "no surprises".
What is All In Pricing?
200
Program that allows us to access internal information for orders, customers, events and listings.
What is Siebel?
200
Where you find all information regarding a ticket that sold
What is order tab?
300
This is the Teamworks template used to respond to Panthers coverage
What is South Panthers?
300
Buyers must fill this out after claiming RATG
What is Invalid Ticket Claim Form?
300
Barcode delivery is available for these types of events.
What are integrated events?
300
Tool houses company wide information, customer service alerts and training documents.
What is Sharepoint?
300
What you enter in the event tab to access information internally and externally for an event on StubHub.
What is event ID?
400
Type of pass we cannot accept for Redskins games due to the proximity of our pickup location to the venue.
What is Redskins parking passes?
400
This is who you assign the HR to when buyer claims they didn't receive their tickets from UPS
What is US_SHIPPING_DL?
400
StubHub's BHAG for 2020
What is to transform from a secondary ticket marketplace to be THE source fans rely on to discover, access, and share entertainment experiences worldwide?
400
Database with customer service templates and how to answer customer's questions.
What is Information Center?
400
Is the tool you access within Siebel to place a seller on the workaround
What is fulfillment management?
500
Are the NFL teams the NE region covers at remote pick up locations.
What are the Redskins, Eagles, Steelers, Giants, Patriots?
500
The department you email and person you CC when customer complains about an error on our website
What is Stubwatch@stubhub.com and supervisor?
500
This is what buyer or seller is guaranteed per FPG
Buyers We guarantee... You'll get the tickets you ordered in time for the event and they'll be valid for entry If any of the above does not occur, we'll locate comparable replacement tickets or send you a refund We handle all customer support issues, so sellers will never contact you directly You'll get a refund if your event is cancelled and not rescheduled Sellers We guarantee... It's free to list your tickets You set your price and can adjust it at any time before your tickets sell You'll get paid for all sales you complete as promised in your listing You'll never have to deal directly with buyers
500
Document that provides specific information for separate venues around the country.
What is Venue Wiki?
500
The 2 keys you use to filter listings in Siebel when approving tickets.
What is alt+g?