Definitions
How is StubHub/viagogo defined?
An online marketplace that connects ticket buyers and sellers.
What are service fees?
Additional charges paid by buyers or sellers to cover the cost of running the marketplace.
Can a seller modify or delete their listing at any time until the tickets have sold?
Yes, they can modify or remove it until the tickets are sold.
What is StubHub really selling beyond just tickets?
Experiences, memories, emotions.
Why would we charge a seller?
For not fulfill an order or send the wrong tickets
What is the seller required to do once the tickets sell?
Deliver the tickets exactly as listed and on time.
Why would we charge a buyer?
If buyer request to change the shipping address and the package is on itw way
Can a buyer change or cancel an order they mistakenly purchased?
No, all sales are final.