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Elements of Code of Conduct
Customer Expectations
Customer Perceptions
Checking the Code of Conduct for efficacy
200

Define a complaint.

An expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implitcitly expected.

200

Providing contact options for customers to initiate the service process of for follow-up information is related to this service dimension. What service dimension is it?

ACCESS & FACILITIES

200
If you engage in the unlawful manufacture, distribution, dispensation, or use of any controlled substance, what do you risk losing in addition to going through the disciplinary process?
What is federal financial aid.
200
Represents the expectations of student and organizational behavior at VSU.
What is the Student Code of Conduct.
300

What strategy is essential prior to drafting the Code of Conduct/Citizen's Charter?

Effective People Engagement/Stakeholder Engagement.

300

Having a seamless,convenient invoicing and payment process is an expectation related to this service dimension. What dimension is it?

COST & PAYMENT 

300
What are the two disciplinary committees at VSU?
What is The SGA Judicial Council and the VSU Disciplinary committee.
300
uncensored plays, lectures, entertainment, classroom discussions, concerts, art exhibitions, and student sponsored programs and activities, which take place at various venues including classroom, auditoria, and the campus green are examples of what?
What is free speech opportunities.
400

The Citizen's Charter document is another name for the code of conduct of the organization

True

400

The presentation of service information is current and accurate is usually a minimum statndard within this service dimension. Which dimension is it?

COMMUNICATION

400
In addition to individual students, what other groups/individuals are subject to the disciplinary process?
What is all student organizations.
400
Permanent severance of the student's organization's relationship with the university.
What is expulsion.