Pre-Case Work
Almost always, our emails should include what in the Subject line?
What is confidential student or confidential employee health information?
What is the name of the single professional sports team of San Diego?
What is the San Diego Padres of MLB?
What is best practice for a case that is not complete, but needs to remain in your ownership?
What is reaching out to your supervisor, noting the case, and keeping it in your ownership?
When emailing letters that include return dates or infectious periods, what dates should be excluded?
What are weekends and holidays?
What is one of the top four tallest buildings located within America? (Name at least one)
What is the World Trade Center One, Brooklyn Tower, Central Park Tower, or the Willis (previously Sears) Tower?
Prior to calling a case, what are three things that an agent should always check in Salesforce?
What are duplicates, case notes and details, and other SDUSD household members?
What do we do with a parent who becomes irate during a telephone interview?
What is forwarding call to an Epi Lead, a Supervisor, or politely ending the call?
Find the error:
What is the
What is the commonly used acronym DNA, short for?
What is Deoxyribonucleic Acid?
If parent One contradicts information received from parent Two regarding a C19+ student, where do we look to identify primary parent / guardian for the student?
What is PowerSchool, Demographics?
You are calling a student positive case. The household has 3 kids, all SDUSD students, and one parent who is a SDUSD teacher. One of the students is positive, the other two and the teacher are negative and symptom free. You would create this many cases in addition to the existing positive?
What is 1 Staff CC, for the parent employee only?
What are at least three American based (or popular) TV shows that continued in production for more than 10 seasons, into syndication?
What is The Simpsons, Law & Order, Gunsmoke, Family Guy, American Dad!, The Big Bang Theory, Bones, Grey's Anatomy, Criminal Minds, Lassie, Supernatural, Two and a Half Men, Dallas, Blue Bloods, NCIS:Los Angeles, Hawaii Five-O, or Will & Grace? https://en.wikipedia.org/wiki/List_of_longest-running_scripted_American_primetime_television_series
What artist has won the most Grammy's?
Beyoncé (has one 32)