Student Systems
SSA Responsibilities
Policies
Student Success
100

This is where students go to check grades, submit assignments, and post discussions in their classes.

What is Canvas?

100

This is the main goal of a Student Service Advisor when working with students throughout their program.

What is helping students stay active and graduate?

100

This is the minimum passing grade required in STS.

What is 70 percent?

100

The best way to prepare a student before the first day of class is ensuring this call has happened.

What is a welcome call with their SSA?

200

This browser and location is where students must go to verify their address.

What is Google Chrome and the student portal?

200

Student Service Advisors support students for this entire length of time.

What is until graduation?

200

Students cannot have their STP shipped until their status reaches this stage.

What is PPC Complete or Enroll Ready to Start?

200

If an STP might not arrive by the class start date, advisors should do this with the student.

What is confirm a backup plan?

300

If the address verification does not appear in the student portal, students should do this up to two times to refresh the system first.

What is sign out and sign back in?

300

To see if an SSA completed a welcome call, admissions representatives should check these systems.

What are POPDOC or LSQ?

300

To remain active in class, students should post about this many times per week.

What is 3 to 4 times per week?

300

Admissions representatives should always loop in their SSA when this type of transcript is involved.

What are college transfer transcripts?

400

This authentication system may appear when students log into Canvas and they should sign in using their school email.

What is OKTA?

400

An SSA typically supports this number of students at one time, including new students.

What is about 180 to 250 students?

400

Miller Motte College has this policy that drops students after this number of days without attendance.

What is the 15 day attendance policy?

400

This orientation is the best way to ensure students post on the first day of class.

What is Walk to Class Orientation?

500

SSAs do not handle these types of transcripts.

What are POE/high school transcripts?

500

SSA notes on the POPDOC are located in these columns.

What are columns AB and AC?

500

How many days before a start does a STP start processing?

What is 12 days.

500

Admissions representatives are allowed to speak about this class with their students.

What is STS?