SRVR Program
This is who the SRVR Program serves.
Who are currently enrolled students?
What is 8:30am-1:00pm and 12:30pm-5:00pm.
Students with children can access this resource center for more specific resources.
What is the Resource Center for Students with Children?
This is what you say when you answer the phone.
What is "Hi, this is the WRC at PSU, *(your name)*, how can I help you?
This is what our normal business hours are.
What is 9:00 am - 5:00 pm?
Advocates at the WRC are these two things, meaning they are not required to report to University Officials or Law Enforcement Agencies without a student's written consent.
What is Confidential and Privileged?
This is what you do if you are unable to make it to your shift.
hint: there are two things you need to do
What is try to get shift coverage from my team and letting SRVR Staff know?
If a person is not a student and is requesting confidential DV/SA advocacy services, this is who we refer them to.
What is Call to Safety?
These are the values of the WRC.
hint: SLACE
What is Social Justice, Leadership, Accountability, Collaboration, and Engagement?
This is how a student can make an appointment with a confidential advocate.
hint: there are 3 ways
What is calling the front desk, dropping in to the WRC, or online (youcanbook.me)?
When someone is arriving or leaving, you should always do this.
What is greet them and say goodbye?
If a student is not experiencing sexual or relationship violence, but wants to talk to somebody on campus confidentially, you can refer them here.
What is Student Health and Counseling?
will take: What is SLS?
This is how you put a person on "hold."
hint: there are two ways
What is using the 'mute' button OR using the hold button?
These are the staff of the WRC.
Who is Erica Bestpitch, Cory Lira, Janit Saechao, Alisha Howard, Sydney Bernkopf, Angeline Booth, Erin San Antonio, Jeralyn Medrano, and Haidre Williams.
When an student arrives for an advocacy appointment, you should do this.
What is asking if they'd like tea or water, escorting them to the advocacy room.
***When they are arriving no more than 5-10 minutes early, unless it's at the student's request
If someone comes in saying they need to talk to someone, this is what you should ask.
hint: there are two questions
What is are you a currently enrolled student?
and
Is this related to sexual or relationship violence?
This resource on campus can help students get Protective Orders.
What is Student Legal Services?
This is how you transfer a call.
What is:
Transfer
Number
Transfer
These are the experiences of violence that confidential advocates on campus respond to.
hint: think of the acronym of our program
What is sexual assault, sexual harassment, stalking, domestic violence, dating violence?
These are the five tabs that should be open on your computer each day.
What is The Leadership Google Site, the Calendar, the SSS Tasklist, Spotify, gmail, and youcanbook.me.
These are the locations that the other confidential advocates are located.
What is the QRC, ISSS, NASCC, and DMSS?
This is the information you should take down if someone is leaving a message for WRC Staff or calling to speak with someone.
What is the student/person's name and contact information, and what it might be regarding?
These are the names of the Leadership programs and services within the WRC.
What is Mentorship Program, Feminist of Color Collective, Feminist Engagement and Outreach, SRVR, SSS, and TWAG?