Show:
Student and Faculty Services
SCSM
NAC/Anti-Virus/Malware
Media/ Telecom/ Network
Potpourri
100
These are the requirements/constraints we use when student's want to check out media equipment. (4 things)
What is fac/staff signature, 24 hour loan period, request made 24 hours in advance, for pick up only.
100
SCSM stands for this.
What is System Center Service Manager.
100
This is the anti-virus the helpdesk will install if a student is having trouble connecting to the network with their chosen anti-virus.
What is Microsoft Security Essentials/ Turn on Windows Defender?
100
These are the external teams within the IT Group
CELT Media Services Network Services Telecomm EIS Desktop Support
100
When a new employee receives their machines we do these 3 things as part of their configuration
What is Configure outlook, map mydocs to p drive, install printer?
200
The information you should collect when working with a student. (3 things)
What is get a contact phone number, location, and description of incident?
200
This is determined by the number of people affected by what is being reported.
What is impact?
200
This network is reserved for Guest use.
What is KSC_Guest?
200
Telephone and Network jacks are denoted by these two letters.
What is T for telephone and D for data?
200
the address for our password change website is.
https://selfservice.keene.edu
300
All Faculty calls about a printer or computer should include this.
What is a barcode?
300
This is where you would record what classroom is affected by the incident.
What is affected services?
300
These are the seven policies a user must pass through to access the network on a pc.
What is a valid netid and password, a policy key installed, an approved antivirus installed, AV is running, AV is up to date, Automatic updates are turned on, and the device is not behind a router or gateway.
300
This is the first thing you would check when arriving on scene to a classroom emergency involving a smart cart.
What is make sure the power is turned on?
300
The 4 intervals at which ADSSP notifications are sent when a user's password is about to expire?
What is 14, 7, 3, 1 Days?
400
This is how to map the P drive in Windows 7.
What is open my computer, click "map a network drive", choose drive letter P, type in \\jackson\personal\theirnetid?
400
It is the end of your shift and you have multiple tickets assigned to you. This is what you should do before leaving.
Assign the tickets to the staff tech at the desk.
400
This/these are the policy(ies) that need to be in place for a mac to pass through the nac.
What is being authenticated, PK installed, not behind a router or gateway?
400
On a pc you can find the IP address of the machine by using this command in the command prompt.
What is IPConfig (/All)
400
This is how you would create a pdf document from a word document in office 2016.
What is click on file, save as, Click Browse, change Save as type to PDF and click save.
500
This is the web address to use when navigating directly to Outlook Web App.
What is Outlook.com/keene.edu?
500
A user's speaker bar has failed. This is the classification category, impact, urgency and assignee you would use.
Incident>Computing > hardware. low impact, low urgency, assign to field technician
500
This is the information you need to collect when a user is having trouble with the NAC.
What is IP address, Mac Address, contact phone number, and netid/name?
500
This is the Helpdesk PBN.
What is 544274?
500
The name of the faculy/staff systems that does not utilize NetID/NetID@keene.edu and Password
what is webadvisor.