Crafton Hills
This is the official mascot of Crafton Hills College, proudly representing the school spirit.
What is the Roadrunner?
This is the inner drive that pushes you to set goals and take action, even when tasks are difficult.
What is motivation?
Greeting students, staff, or visitors with a smile, eye contact, which shows respect and sets a positive tone.
What is a professional greeting?
Saying “good morning,” using names, and showing kindness are simple ways to build these with others.
What are positive first impressions?
A good leader does this by setting an example through their actions, not just their words.
What is lead by example?
What is the cost for parking permits?
$45 each semester and permit is applicable at CHC and SBVC.
Setting these helps you stay focused, measure progress, and keep motivated. They should be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
What are goals?
When helping someone, making eye contact, nodding, and repeating back their concern are all signs of this skill.
What is active listening?
Trust is built when you consistently follow through on this—whether it’s a promise, a task, or being on time.
What is keeping commitments?
This leadership quality means admitting when you make a mistake and taking responsibility.
What is accountability?
CHC is part of this larger community college district.
What is the San Bernardino Community College District (SBCCD)?
When you remind yourself why the work you do matters and how it connects to your future goals, you are practicing this motivational technique.
What is finding purpose?
This “extra step” in customer service means checking back with someone after helping them to make sure their needs were fully met.
What is follow-up?
Building relationships involves respecting differences. This quality allows you to work well with people from diverse backgrounds and perspectives.
What is diversity?
Being able to adjust your approach to different situations and people shows this important leadership skill.
What is adaptability (or flexibility)?
What is the name of the current College President?
Who is Dr. Kevin Horan
Writing down your tasks in a planner or checklist and crossing them off as you go helps maintain this.
What is staying organized?
A student arrives visibly frustrated because they’ve been sent to multiple offices for help. They raise their voice at you. What should you do first?
What is remain calm, listen to their concern, and show empathy before providing or directing them to the right solution?
Strong campus relationships often grow when you make the effort to do this—seeking advice, collaborating on projects, and connecting beyond just work tasks.
What is networking?
A strong leader makes sure to include everyone’s voice in decision-making, demonstrating this principle.
What is collaboration (or inclusiveness)?
Crafton Hills College first opened its doors to students in this year.
1972
Surrounding yourself with positive, goal-oriented people can increase this, because motivation is often influenced by those around us.
What is a supportive work environment?
You are already helping someone at the desk, and another person walks up looking impatient. What is the best way to handle the situation?
What is politely acknowledge the new person, let them know you’ll be with them shortly, and then finish assisting the first individual with full attention?
When disagreements arise, maintaining respect and working toward a solution helps strengthen this aspect of relationships.
What is conflict resolution?
A peer is struggling to complete their tasks and seems discouraged. As a student worker, how can you motivate and support them without taking over their work?
What is offer guidance, encouragement, and resources—showing patience while helping them build confidence to succeed?