GLASS
Do we install windows?
Only for established builders. No retail.
How do we order hardware for our BBG Builders?
In bulk and in phases
Who orders the product?
Laura
Who handles the scheduling for Buildwest?
Melissa
When opening a Scheduling Docs in the any of our Project Folders, what should we see?
The most recently edited document for the project and the archive folder, nothing else.
What information is needed for a shower estimate?
Type of Glass
Type of Shower
Finish Style
Enclosure Type
Can you install a grab bar into fiberglass?
ONLY if you have a secure mount anchor to install as well
Where do we source our Melamine product from?
STOW - right around the corner from FDC!
Amanda schedules all department service calls except for which department?
Melamine (Laura does)
What’s the most important thing in the whole project process from start to finish?
THE CUSTOMER! None of us would be here if it weren't for them.
What is considered an oversized piece of glass (cannot find inside one of our vans)?
Anything that is over 48 x 48 both directions
How far in advance is hardware order placed?
5 week minimum
What is the biggest obstruction when measuring and installing closets?
Outlets! We sometimes have to request them to be moved
On the schedule, what does this blue color highlight mean?
The customer has been reached out to, but waiting on confirmation from them
Other than name and number, what is the most important info to take when taking a message?
The details - what they are calling about - which project, what are they needing, where are they from?
What options does a customer have when choosing how to install mirrors?
Framed (by them or us)
J-channel
clips
glue
When can we sell Hardware to a Retail Customer?
If they bought from one of our builders previously.
What location of the home can we install ORG Product?
ANYWHERE! The exception we have is anything water / plumbing wise. We can but we need to be very careful to work through that properly.
When can anyone confirm a job on the schedule?
If the job is marked blue and looks like it is already in a time slot on the calendar. MUST CONTACT SCHEDULING ONCE YOU SCHEDULE IT
**if the time on the calendar doesn’t work for the customer, make sure scheduling knows which job and who to call to confirm.
When forwarding/replying to an email with a customer, what must be removed before sending?
All internal communications between office staff. Don’t forward 20 emails to our customers.
22" minimum width door
tempered glass
needs to open outward
Aside from Bath Accessories, Cabinet Hardware and Door Hardware, what are the other 3 types of hardware we offer?
Shower Rods
House numbers
Grab Bars
How many color options are there?
22
What window do we give fabrication between delivery and install?
7 days (5 business days)
What information is needed from the customer when they are requesting a service along with how much do we charge?
Location, what is happening, was it installed by a builder or personal and when
We charge $90 per hour per installer