TERMS
What does EVV stand for?
Electronic Visit Verification
Can I still choose my fiscal intermediary after the transition?
You can have a choice of your CDPAP facilitator! After the transition, PPL will be the only statewide fiscal intermediary that CDPAP consumers use to pay their personal assistants and handle all other wage-related processing. However, PPL has partners, called CDPAP facilitators, who used to be fiscal intermediaries that can assist you or your designated representative with your registration. Facilitators can help your PA get registered, too! There will be multiple facilitators available in each county that you can choose to work with. Facilitators will have a variety of specialized language, cultural, and disability experience.
How many hours can a PA work in one day? In one month?
During the transition period the PPL team will be providing more details on hour limits, including our overtime policy.
The "From" field in a email should say?
z Email Inbox Only - NY
What will I get paid with PPL?
We will be sharing pay rates and benefits options with personal assistants during the transition period. Competitive compensation and benefits will be offered.
What does MCO stand for?
Managed Care Organization
Do I have to move to PPL? What are my options if I do not want to?
You and your PA will need to register with PPL before March 30, 2025, but you or your designated representative do have the option of getting registration and ongoing support from either PPL or one of our facilitator partners. To reduce the impact of the change, PPL has partnered with a broad network of CDPAP facilitators. These facilitators are currently CDPAP fiscal intermediaries. If you are already working with a facilitator in our network, you can continue to receive support from them and will work with them to complete your registration with PPL.
What does DDA stand for?
Developmental Disabilities Administration
If an email cannot be answered with an FAQ response, what should we do?
Create a Case
What does the pay schedule look like?
Personal assistants will be paid weekly. Our pay period starts on Sundays and ends on Saturdays. Fridays are pay days.
What does SDC stand for?
Self-Directing Consumer
Do I have to redo my heath assessment?
If you have already done your health assessment and it is not expired (health assessments are valid for one year), all we’ll need is documentation that you’ve completed it.
What services does PPL provide to support consumer-directed care?
PPL helps with payroll, taxes, claims, health and safety, fraud checks, program accounting, and analytics, making it easier for people to manage their care needs.
CS reps must respond to assigned emails with in?
24 hours
Do I need to pay to use your system?
No, you won’t need to pay to use our system.
What does NYIAP stand for?
NY Independent Assessor Program
What if my FI stops working with CDPAP before my scheduled transition date?
For managed care members, your managed care plan will help you get support if your current fiscal intermediary stops operating before the transition. For fee-for-service members, your Local Department of Social Services can support you in maintaining CDPAP services and transitioning to PPL or one of our partners at the appropriate time.
What are the benefits of CDPAP?
CDPAP gives you control over your home care. You can pick someone you trust to be your caregiver, such as a friend or family member, and pay them for their time
What do FAQ's contain?
FAQ's contain answers to common questions by perspective participants.
I can access my fund daily. It’s a law. Will I be able to do that with PPL?
Yes, we offer an earned wage access option so you can access your pay daily.
What does LHCSA stand for?
Licensed Home Care Services Agency
My consumer/ personal assistant speaks [LANGUAGE]. Do you have someone who can speak that language to help us with this change?
Yes, we can help! PPL team members and our facilitator partners speak 40 different languages! Plus, our website can translate information into over 130 languages and dialects, and our customer service agents have access to translation services covering more than 300 languages.
How will I know if my fiscal intermediary is one of PPL’s CDPAP facilitators?
Before the end of the year, we will publish a list of our facilitator partners on our website, pplfirst.com/cdpap.
Cases made should receive a response in ?
2-3 business days
I’m part of the union. Will you deduct my union dues and send the money to SEIU?
Yes, we will handle the union dues deductions. We value the vital care personal assistants provide to CDPAP consumers, and we have longstanding partnerships with unions to make sure we’re meeting your needs.