Forms
What should be submitted at the end of each shift worked?
Timesheet
This day of content is where you would introduce VHI to the candidate.
Day 2
What is imperative that we NEVER do with a customer?
Send a customer to a corporate or customer care
This is something you should do for yourself before training.
Be well-rested and energized
These are the 4 Virtual Training Classes that the candidates are expected to attend during week 2.
CSOKI Systems Basics 2026
Omni Processes 2026
Anatomy of a Sale 2026
All About Buyouts
This is the form that will inform leadership of how the candidate is doing during training.
The Candidate Progress Form
On this day you will review the Back of the House material and give them a quiz on the material.
Day 7
This one word opens potential for both you and the customer.
Yes - No or Can't stops everything
What should you do to ensure comprehension and engagement is occurring?
Observe
The candidate should bring these two items to Greensboro.
Two forms of IDs and a headset
This needs to submitted prior to Nationals.
30 Second Commercial
By what day, should the candidate run all systems on their own?
No later than Day 8
It is always best to do what with a customer to build the trust with them?
Under promise and over deliver
You should do this before your new candidate arrives for the first day.
Thoroughly review and internalize the content
List the Foundational Pillars of Success
Greet from an open door
Invite the customer to your desk
Pull the account every time
30 Second "Why you"
Name and number in customer's phone
Show the customer to the door
This is the form that must be submitted before 9:00 am on the Monday of their second week.
Week 1 Completion
This is the customer on Day 2 of Scrub a Day.
Kevin Durant
You should do this to ensure the desired changes occurred in the system.
Refresh Omni
You must be ____ and _____ the training as needed.
Be flexible and adapt the training as needed
These are the main component of the 30 Second Commercial.
Why Me Ultimately -
1. Number in phone
2. Referrals
3. Follow-up
4. Ensure they know who to call