Crew Core Training Plan
How many training plans does crew core have?
7
All Day Expected Speed?
190 seconds
What is the name of the individual who presented the crew core presentation?
Kyle Roberts
What is the acronym we use when resolving customer complaints?
BLAST
Step 1 in 4 corner training is?
Learn
Amount of Headsets we are required to have?
7
Name the Employment Promises?
Great First Impression, Set up for Success, Feel Valued, Feel Proud, Best GMs
What platform do we use to find information on guest surveys?
Step 2 in 4 corner training is ?
Watch
The Acronym PUW stand for?
Pick Up Window
What tools do we use to help us run a successful shift?
Flow Chars, PUW Throughputs, DOP, Position Charts
How many metrics do we get evaluated on ?
5
Step 3 in 4 corner training is?
Test
These individuals should be wearing a headset?
All Team Members
Name the different Training plans?
Onboarding, Sandwich maker, Grill operator, Fry operator, Register Operator, Coordinator and Breakfast
Name the 5 metrics we get evaluated on
Speed, Cleanliness, Taste, Accuracy and Friendliness
Step 4 in 4 Corner training is?
Do
How many "Employment Promises" do we have?
5
At a minimum, how many cores should a team member complete?
Onboarding +1
What does BLAST stand for?
Believe, Listen, Apologize, Satisfy, Thank you