Show:
Interviewed Cases
1172/1173
Reports
Expectations
Misc.
100
True or False: Interviewed paper applications need to be submitted to the 2 region boxes and QA, not efax'd
What is TRUE
100
True or False- It is allowable to submit an 1172 without the Requestor's signature since the case and forms will all be submitted under that coordinators credentials/email.
What is FALSE
100
True or False: Daily Reports (i.e DCL) need to be sent to QA box at the end of your work day.
What is FALSE
100
Jane is running late to her site. It is a very busy site and there are two coordinators here. Jane knows her clients will be waiting for her, so she is rushing to get there. She notifies her supervisor and team lead as a back up. What else should Jane have done?
What is she should have contacted the other coordinator to inform them and keep them in the loop.
100
What is the CAP SNAP goal for the month of January? February?
What is January- 925 February- 1,350
200
Jane Doe provides three of her husbands check stubs. She states two are non-rep. Jane states that she started working at McDonald's last Thursday. She also mentions that she pays $50 in child care each week. Her rent is $800/month all bills paid, but forgot her lease at home. What do you pend for?
What is one more rep check stub and a 1028 for her new job.
200
You gave out 3 EBT cards today. What is the subject line for the 1173?
1173- January 30, 2017- HFB
200
Your Daily Reports need to be sent to who?
What is Rashod and cc Mayra and Trina
200
When is time due on ADP?
What is by 8:30 am Friday morning.
200
Who can use the SNAP mobile?
What is Anyone! (with a valid TXDL)
300
Work/Exemption Codes: John is 45 and is working 20hrs/wk at $12/hr Jane is 38 and is not currently working Jack is 17 and a junior in high school Jill is 6
What is John- P Jane-3 Jack- S Jill- A
300
Which boxes need to be checked off on the 'Action Required' section of the 1172?
What is 'Issue Card, Enable Cardholder-Selected PIN, and Card Registration Required'
300
Your day consisted of seeing 6 clients, all whom you interviewed. 5 SSP and 1 Paper. What does your report subject line read?
What is: January 30, 2017 Daily Client Log, 1826's & QA Forms
300
True or False: Case dumping must take place no more than 120 days after the clients file date.
What is False. Case dumping must occur at the end of each work day, and if unable to VPN, must be done each Friday afternoon when coordinators come to Portwall.
300
When must coordinators come into the office to dump, turn in hard copies, stock up on forms etc.
What is Friday afternoon.
400
True or False: The income on the 1105 must match the income on 'Step 5- Management' of the H0901, this is why we show our work on the back of the form.
What is FALSE. The income for the 1105 is for the application month. The income for the H0901 is the converted monthly income.
400
Who should receive the 1173 and when?
The 2 region boxes and QA. The 1173 should be submitted at the end of your work day (by 5:00pm) each time you issue at least one EBT card.
400
What is your current Monthly Report labeled?
What is January Monthly Report- First Name Last Name
400
When are monthly reports due?
What is the last working day of the month. If you are going on leave, vacation or are out, it is due the last workday before you take your PTO/leave.
400
When was the Civil Rights Training due?
What is Friday, January 20, 2017
500
What is the conversion factor used if a client is paid twice a month?
What is 2.
500
How many spaces/check boxes do you fill out or check off on the 1172?
What is 17
500
What should you label your Timesheet as and when is it due?
What is First and Last Name, Time Sheet January 30, 2017. Timesheets are due Friday at the end of your work day.
500
What is the process for calling in? (full detail)
What is as soon as you know you will be out, even if it is the night before, but no later than 7:00 am. Call immediate supervisor and if there is no answer, leave voicemail and send an email, and cc the leads in office the next day.
500
What is the CAP general number?
What is (713) 223-3700