Compliance
Customer Experience
Legal
Demands
Closing
100

This is required on all emails.

What is the correct Underwriting Company?

100

This is usually the Member's primary concern when Subrogation is being pursued.

When will the Member receive their deductible return?

100
These are the primary Attorneys used for Property and FTC subro claims.

What is Trial Division, Cozen O'Connor, Yost and Baill, Stutman Law Firm and Clausen Miller Law Firm?

100

Associates have 5 business days to send these documents once payments have been finalized.

What is Sub Demand to CL?

100
When the deductible is recovered and owed to the Member, this document should be used to determine the deductible amount owed.

What is the Deductible Guidelines document?

200

These documents are required to be imaged into the file.

What are ALL claims related documents (i.e. emails, attachments, signed releases, etc.)?

200
Sub Underway letter is required to be sent to the Member at this time.

What is when sub potential is identified and/or when demand is sent to negligent party?

200

This document is required to be imaged into the file on all Attorney referrals (unless otherwise noted).

What is the referral email?

Unless otherwise noted:  referral sent via Box.

200

This is required to be imaged into the file when a demand is sent electronically.

What is copy of email sent to negligent party?

200

This letter to the Member is required if they have a financial interest in the subrogation pursuit/outcome and there is no recovery potential.

What is Closing Letter to Insured?

300

These reports from third-party companies must be imaged into the file.

What are ISO and Accurint Reports?

300

If no letter is being sent to the Member, this step must be completed.

What is documenting file as to why no letter was sent?

300

This information is beneficial for early involvement Attorney referrals to determine whether it's cost effective to investigate.

What is an investigation budget?

300
These documents should be included when a demand is sent electronically to a negligent party.

What are correct supporting documents and check listing?

300

This step should be completed if the amount recovered is less than the amount requested.

What is document file with reasons for negotiated amount?

400

Nationwide can be fined if the proper underwriting company and/or fraud language (if required) is not included on correspondence in these states. 

What is California, Colorado and Washington?

400

This letter to the Member is required when file has been referred to an Attorney to pursue a negligent party.

What is Attorney Involvement Letter?

400

This document is required on any file that is going to suit.

What is a litigation budget?

400

This is the maximum time allowed between follow-up attempts.

What is 30 days?  What is 60 days if with an Attorney?

400

This letter to the Member is required if the deductible is returned via electronic funds transfer.

What is the EFT Confirmation of Payment letter?

500
Fraud language must be included in emails to the Member in this specific situation.

What is pending exposure or settlement?

500

This legal document is beneficial when the Member has out of pocket losses (should be reviewed by AGC).

What is Joint Prosecution Agreement?

500

This document is required in order to fully evaluate recovery potential.

What is the Attorney's case assessment?

500

This step should be taken if a negligent party is disputing damages paid.

What is contacting Claims Rep for review and opinion?

500

This is the final closing step that should take place to avoid incurring additional expenses on the file.

What is evidence disposition?