Reviews
What is the most important thing to verify during your ICR review?
Hint: this will determine if we can subrogate.
Check if there was a payout!
It is a MD file and we only have the GC information. There has been no contact with the G.
Yes - Reject.
What subrogation demand do we provide license plate # on?
3PC files ONLY.
ACV/Damages does not include the H deductible.
What do you do if you do not find an estimate on file, but there is a payout?
Submit an escalation via Slack using a Workflow.
Damages are under 1k. Do we reject for the GC? Do we reject for the 3PC?
GC - Yes! Continue to invoicing. 3PC - No! Continue with Subrogation.
We can only file subrogation under a policy number.
FALSE - If we have the claim# we can submit demand.
What guest/3P information is needed for a policy only claim, when doing the facts of loss message in eSUB?
Name, address, email, phone number, and driver's license number.
What are the required coverages for a "valid" policy?
Property Damage, Bodily Injury, Comp, Collision
U.S. accident. G is from Spain. We have GC information on file.
Reject! We cannot subrogate
How do you confirm a carrier is in eSubro Hub?
What do we not include in the manual labor rate calculation?
You have a PIR/ISO hit and it shows commercial coverage type (GC). What would you do?
REJECT. We cannot subrogate on commercial policy types.
We only have 3P policy information. The G said, "I hit the 3P in the intersection." Police report has the 3P as driver/unit 1.
Review the facts of loss on the police report. If it supports the 3P at fault, continue with 3PC demand. If it supports the G is at fault, reject.
Name all demands we do not add LOU on.
New York, *Delaware, and Windshield/Tire only claims.
*Delaware = NO FEES AT ALL.
PP has been voided. What are the steps you need to take prior to submitting the demand?
Pull a new CSA. Rename the document file in OG with "VOIDED."
Recap: We must pull new CSA with "Voided" status AND attach the updated CSA to the demand.
During your review, you find an excess denial from the GC. What would be your next step?
Continue with demand.
It is a WV file. 3P was involved. Police Report confirms liability of 50/50 to G and 3P.
No - Continue with 50% liability recovery with 3PC.
(General process - Escalate to the Subro team via Slack to discover state laws for specific state.)
What is the bare minimum information we need to file a subrogation demand to the 3PC.
Policy# and 3P name.
Name all the documents that are required to be attached to the ICR note.
Estimate, POP, LOU, TOS, CSA, Demand Cover Letter, Initial eSub Demand, pre- and post- trip photos.