Onboarding | Requirements
What are the annual requirements for Subscriber Programs?
Subscriber Programs are required to have a program account and complete a Subscriber Program Report due September 30th. Staff subscriptions must be renewed annually to maintain access to the curriculum.
How do I complete the Subscriber Program Report (SPR)?
Subscriber Program administrators or supervisors submit the SPR for the entire program through OLIVER > DATA AND REPORTING menu. Individuals with active subscriptions not listed or employed by a Subscriber Program will submit the SPR through their individual RENEW page. The SPR is due annually on September 30th.
LINK: SPR Report, Instructions and Resources
LINK: How to_SPR
How do I update my email address/login information?
Email addresses and login information can be updated through the eBusiness portal. Log in and navigate to the Profile menu in the top right corner. Select VIEW / EDIT PROFILE. You can update your email address (also your login) on this page. Please note that the change will not display until you log out and then log back in.
LINK: How to_email address_login update
Can I renew staff subscriptions on one invoice?
Staff with a supervisor or administrator function can group renew staff through the COMPANY ADMINISTRATOR menu > RENEW MY STAFF page. This function can be assigned by another supervisor/administrator on the EMPLOYEES page. If your program does not have a person with this function, or they are unknown, contact customer service.
LINK: How to_Group Renew
Why am I seeing this message when trying to register for training: You may not be logged in or may not meet the requirements to take this course. Contact customer service at customerservice@parentsasteachers.org for support.
You are seeing this message because you are either not listed with a Subscriber Program account as an employee or you are trying to register for a training you are not eligible to take. Subscriber Programs may register for the Foundational and Foundations of Center Based Family Engagement. Foundational and Model Implementation Training is reserved for Affiliate staff only. Supervisor Trainings are reserved for Affiliate staff only. Verify with your administrator or supervisor that you are listed as an employee.
We would like to use the Parents as Teachers curriculum. How do we get started?
1. Will you be using our curriculum for personal use or with an agency/program?
2. If working within an agency/program, is it an EHS/HS delivering home-based services?
3. Will you be delivering a home visiting model other than Parents as Teachers?
What happens if I miss the Subscriber Program Report (SPR) deadline?
The program will lapse and all staff with active subscriptions will experience curriculum access interruptions until the report is submitted. Once submitted, the program status will revert to Subscriber Program and staff will regain access to the curriculum.
How do I update my program or company information?
Administrators and Supervisors can update company/program information through the OLIVER > COMPANY ADMINISTRATOR > COMPANY INFO page.
LINK: How to_Company Info update
Why am I not able to renew my subscription or certification on the RENEW page?
If you do not see the option to renew your subscription, it might mean your subscription has lapsed for longer than one year. Individuals that allow their subscriptions to lapse are required to retrain to gain access to the curriculum.
What training do I need if I want access to the Born to Learn® Curriculum only?
Individuals interested in delivering the Born to Learn® Curriculum, and not the Parents as Teachers evidence-based home visiting model or alignment with Early Head Start or Head Start standards, should train in the Foundational Training or Foundations of Center Based Family Engagement Training. Individuals that successfully complete these training will receive a Curriculum Subscriber subscription.
How do I become a Subscriber Program?
To become a Subscriber Program, a program account needs to be created. Once created, staff should create their own portal account and be added to the program’s list of employees. Once added as a program employee, staff may register for the Foundational or Foundations of Center-based Family Engagement trainings.
Can I have an extension to submit the Subscriber Program Report (SPR)?
You will have to contact customer service to request an extension to the SPR deadline.
INTERNAL GUIDANCE: Send requests to Manager of Operations and/or Data Specialist.
How do I add employees to my program?
Administrators and Supervisors can add/remove employees from a company account through the OLIVER > COMPANY ADMINISTRATOR > EMPLOYEES page.
LINK: How to_add/remove employees
Can I renew my subscription or certification early?
Yes, subscriptions can be renewed early. Please note that renewal dates do not change if subscriptions are renewed early or late.
How do I group register staff for trainings, or register staff on one invoice?
Program administrators and Supervisors can register staff if they have administrator or supervisors permissions. Administrators or Supervisors can navigate to the training registration page as if to register themselves and they will see a “group register” option. If you do not see this option, contact customer service. They will assign the necessary permissions to process this transaction.
LINK: How to_Group Register
What does it cost to be a Subscriber Program?
Current pricing for Subscriber Programs can be reviewed on the Parents as Teachers website. Navigate to What We Do navigation menu at the top of the page and select Training and Curricula option. Scroll down to the bottom page and click the Membership Pricing Sheets button. Please make note of the program years indicated on each sheet.
We didn’t serve families for the reporting period. Do I still need to submit the Subscriber Program Report (SPR)?
Yes, however you can submit an abbreviated SPR. Enter “0” for families served. This will bypass all the family and service delivery data questions and ask questions regarding programming and operations as well as how the curriculum was used during this time, funding, what type of organization you work for, etc. Be sure to follow all prompts until the SPR is submitted to avoid curriculum access interruption.
How can I get administrator permissions?
Another administrator or supervisor at your agency can assign administrator or supervisor permission from the EMPLOYEES page in the portal. You may also contact customer service for assistance with administrator permissions.
LINK: How to_assign Admin Functions
How do I get an invoice/receipt for my renewal?
Invoices/Receipts can be accessed through the VIEW / PAY ORDERS menu in the portal. This page is accessible through the Profile menu in the top right corner of the eBusiness portal. If the order was created by a supervisor or administrator, the order will be accessible through the COMPANY ADMINISTRATOR > VIEW/PAY ORDERS page.
LINK: How to_View/Pay Orders
LINK: How to_View/Pay Company Orders
Why haven’t I received my training materials, meeting links, etc.?
Welcome letters/emails with meeting links are sent the Wednesday prior to the training start date. If it is past the Wednesday prior to the training start date, review your order history to ensure your registration was successful. (Profile menu > VIEW / PAY ORDERS ). If you see the registration in your order history, contact trainingbusiness@parentsasteachers.org for assistance.
INTERNAL GUIDANCE: VERIFY THE CUSTOMER IS SUCCESFULLY REGISTERED FOR TRAINING BEFORE PROVIDING GUIDANCE ABOVE.
What trainings are required for Subscriber Programs?
Individuals interested in delivering the Born to Learn® Curriculum should train in the Foundational or Foundations of Center-based Family Engagement trainings.
I'm a military program and not allowed to share service delivery data. How do I meet the SPR requirement?
Military programs may submit an "abbreviated" SPR. Enter “0” for families served. This will bypass all of the family and service delivery data questions and ask questions regarding programming and operations as well as how the curriculum was used during this time, funding, what type of organization you work for, etc. Be sure to follow all prompts until the SPR is submitted to avoid curriculum access interruption.
LINK: How to_SPR - abbreviated
How do I update my password?
If you forgot your password and need to reset before logging in, follow the “Forgot User ID or Password” link below the Sign In button on the Log In Screen. Follow the prompts on the screen to answer your password security question. You will be able to reset your password within the portal without sending an email.
LINK: How to_password security question
If you want to change your password after logging into the portal, navigate to the Profile menu in the top right corner of the portal > VIEW / EDIT PROFILE. You will see a button that reads “Change Password”. Click this button to update your password.
LINK: How to_password change after login
How do I view/pay orders made by my staff?
Administrators or Supervisors can view or pay orders made by their staff through the OLIVER > COMPANY ADMINISTRATOR > VIEW / PAY ORDERS menu.
LINK: How to_View/Pay Company Orders
What is the difference between Foundational (FND) and Foundational and Model Implementation (FMI) trainings?
Foundational Training (FND) orients participants to the Parents as Teachers Born to Learn® Curriculum. Individuals that successfully complete this training will receive a one-year subscription to the Born to Learn® Curriculum. Subscriptions must be renewed annually thereafter. Any program may register staff for this training, except for affiliate staff. Affiliate staff must complete FMI to become model certified.
Foundational and Model Implementation Training (FMI) orients participants to the Parents as Teachers Born to Learn® Curriculum and the Parents as Teachers evidence-based home visiting model. This training is reserved for affiliate staff only. Individuals that successfully complete this training become model certified and receive a one-year subscription to the Born to Learn® Curriculum. Subscriptions must be renewed annually thereafter after completing 20 hours of professional development. This is an affiliate requirement