Policies
True or False. Single ticket orders placed after the subscription order will incur the $3.50 handling fee.
False. Subscribers don't pay fees for add ons.
What does CYOFAC3 stand for?
Choose Your Own 3 Faculty/Staff
What is the first and most important question to ask when seating?
Will you need any ADA seating?
What does FACE stand for?
Facilitating Amazing Customer Experiences
What do you fill out directly after taking a donation?
Donation Form
When does event credit expire for the 25-26 season?
June 30th 2026
What is the price type for a Choose Your Own 5 child?
CYOC5
What can you say other than "What are your seating preferences?" (Several answers)
True or false. You should use the patron's name when addressing them.
True. Use the patron's name more often to personalize the experience.
What account do you put the donation amount on? (Hint: It's in the money bag)
On Acct to dev
True or False. Subscribers can return tickets for event credit the day of the show.
False. Subscribers need to request event credit for the event by 5pm the business day before.
What does CYOS3 stand for?
Choose Your Own 3 Student (non-UC Davis)
What information needs to be in the CSI for ADA seating?
Location and type of accomodation (wheelchair, cane, scooter etc.)
What is upselling? (Several answers)
Upselling is a powerful sales strategy for deepening customer relationships, enhancing the customer experience, and increasing revenue. Upselling is a sales technique where a seller encourages a customer to upgrade a product, or add on extra features to make a more profitable sale.
At what price donation does a patron get recognized in the program?
$125
What is our policy around dynamic pricing?
Prices are subject to change
What price types have limits and what are they?
UCD Student - Limit 1
UC Davis Faculty/Staff - Limit 2
What does the o stand for on the seat map and what should you warn patrons about it?
Obstructed view - warn patrons that the first two rows may have an obstructed view. Extra: it also may be to close for some people and they will have to look up.
In what situation would you use the term "less is more"
About releasing seats. Inventory fluctuates I would suggest you check back closer to the show date or check the website for live updates
How much does a patron need to donate to be a Licensed Seat Holder? and who takes that donation?
$3750 and above and Madi
True or False. Tickets for outside rentals not presented by the Mondavi Center can be returned for a donation. What are the 2 ways to find out who is the presenting organization?
False. Your ticket should indicate who is presenting the event. This information can also be found on the event page on the Mondavi Center website above the event name. If it doesn’t say Mondavi Center Presents, it is not a Mondavi Center presenting event and not eligible for exchanges, tax-deductible donations or event credits.
What are the discounts in % off for the following price types? CYOA5, CYOFAC5, CYOS5
CYOA5 Regular 15% off the regular price
CYOFAC5 UCD Faculty/Staff 25% off the regular price
CYOS5 Non-UCD Student 25% off the regular price
What does W, C, T, and D on the seat types map mean?
W: Wheelchair
C: Companion
T: Transfer
D: Deaf
What is a good upselling phrase? (Several answers)
I see you are purchasing a lot of _______(dance, orchestra, jazz, family, global roots) shows, have you heard of (insert similar show)? Personalize the experience.
Use your own experiences to endorse ticket sales. “I saw ________ with my friends and it was a blast!”
You can also use youtube videos: I havent seen them in person but I saw a youtube video of one of their performances and it sounded amazing!
If you see that they are purchasing a lot of Jazz in VST: “I love the cabaret style seating in VST for Jazz shows! Are you aware that ________ will be playing Jazz in VST?”
Anything in your words that works!
What are the first 3 membership levels?
Gateway: $60
Mainstage: $125
Orchestra: $350
Encore: $700
Director: $1,750