Policies
Single ticket orders placed after the subscription order will incur the $______ handling fee.
$3.50 handling fee
What does CYOFAC3 stand for?
Choose Your Own 3 Faculty/Staff
What is the first and most important question to ask when seating?
Will you need any ADA seating?
What does FACE stand for?
Facilitating Amazing Customer Experiences
What do you have to do directly after taking a donation?
Donation Form
True or false. Ticketing fees are non-refundable.
True. $20 subscription fee and $3.50 single ticket fee are never refundable.
What is the price type for a Choose Your Own 5 child?
CYOC5
What can you say other than "What are your seating preferences?" (Several answers)
True or false. You should use the patrons name when addressing them.
True. Use the patron's name more often to personalize the experience.
At what price donation does a patron get recognized in the program?
$125
True or False. Subscribers can return tickets for event credit the day of the show.
False. Subscribers need to request event credit for the event by 5pm the business day before.
What does CYOS3 stand for?
Choose Your Own 3 Student (non-UC Davis)
What information needs to be in the CSI for ADA seating?
Location and type of accomodation (wheelchair, cane, scooter etc.)
What is upselling? (Several answers)
Upselling is a powerful sales strategy for deepening customer relationships, enhancing the customer experience, and increasing revenue. Upselling is a sales technique where a seller encourages a customer to upgrade a product, or add on extra features to make a more profitable sale.
What account do you put the donation amount on? (Hint: It's in the money bag)
On Acct to Dev
When does event credit expire for the 24-25 season?
June 30th 2025.
What price types have limits and what are they?
UCD Student - Limit 1
UC Davis Faculty/Staff - Limit 2
When is the cut off for reserving an ASL interpreter?
Requests for sign language interpreting, real-time captioning, Braille programs and other reasonable accommodations should be made with at least three weeks notice
In what situation would you use the term "less is more"
About releasing seats. Inventory fluctuates I would suggest you check back closer to the show date or check the website for live updates
How much does a patron need to donate to be a Licensed Seat Holder?
$3750 and above
What is the cut off date and time to exchange or return tickets for event credit?
5pm the business day before the event
What needs to be sent by the patron when doing a full Choose Your Own Student (non-UC Davis) subscription?
Transcripts
What does W, C, T, and D on the seat types map mean?
W: Wheelchair
C: Companion
T: Transfer
D: Deaf
What is a good upselling phrase? (Several answers)
I see you are purchasing a lot of _______(dance, orchestra, jazz, family, global roots) shows, have you heard of (insert similar show)? Personalize the experience.
Use your own experiences to endorse ticket sales. “I saw ________ with my friends and it was a blast!”
You can also use youtube videos: I havent seen them in person but I saw a youtube video of one of their performances and it sounded amazing!
If you see that they are purchasing a lot of Jazz in VST: “I love the cabaret style seating in VST for Jazz shows! Are you aware that ________ will be playing Jazz in VST?”
Anything in your words that works!
What are the first 5 membership levels?
Gateway: $60
Mainstage: $125
Orchestra: $350
Encore: $700
Director: $1,750