Substance Use Assessment
What physical symptoms should CCs help identify related to substance use?
Symptoms of Withdrawal
What should a CC do if a Caller is currently drinking or using substances?
Ask them to stop using during the call, but respect their choice.
What is the key goal when exploring a Caller's substance use motivations?
Empowering the Caller to develop a plan.
What is a key principle of harm reduction?
Increasing safety and wellness.
What should be included in a safety plan for a suicidal Caller not at immediate risk?
Ways to stay safe around substances.
What should be assessed if a Caller mentions substance use?
Substance type, time of last use, amount, and frequency.
Continue the conversation if they can interact.
Which is a good collaborative question to ask about substance use?
"Do you think this impacts your well-being?"
What is the role of CCs in harm reduction?
Provide non-judgmental support and promote safety.
What is naloxone used for?
Reversing opioid overdose.
Why might a Caller refuse to stop using substances during a call?
Sudden cessation can cause harm.
What information should be gathered if a Caller becomes unresponsive?
Name, phone number, and address.
What should CCs avoid saying during harm reduction conversations?
"Should" statements.
What is a harm reduction strategy for prescribed substances?
Safe use planning.
What kind of support can be offered in recovery?
Peer recovery services.
What are examples of triggers or warning signs related to substance use?
Places, people, and situations that lead to use.
What should CCs do if substance use is unrelated to the Caller's presenting problems?
Still empower them to develop a plan.
Which phrase reflects harm reduction communication?
"Are you experiencing any medical concerns?"
What should CCs avoid doing in harm reduction?
Enforcing sobriety or immediate cessation.
What should CCs focus on during follow-up support?
Offering caring contacts and maintaining connection.
If a suicidal Caller is using substances to numb pain, what must be assessed first?
Whether there is an attempt in progress.
Why is it important not to immediately end a call solely due to substance use?
Because safety, engagement, and assessment can still occur if the Caller can interact.
Why is collaborative language important when discussing substance use?
It builds trust, reduces defensiveness, and supports engagement and safety.
Why is harm reduction effective for Callers not ready to stop using?
It prioritizes safety and keeps the Caller engaged without judgment.
Why are Follow-Ups important after substance-related calls?
They promote connection, reduce isolation, and support ongoing safety.