Menu
Subway’s primary item
What are sub sandwiches?
Step taken after all items are in the cart
What is repeat and verify the order?
Subway’s Slogan
What is “Eat Fresh!”?
All Sandwich Sizes
What are 6 inches, Footlong, and Footlong Pro(DOUBLE MEAT)?
A good greeting for a Subway consumer
What is “Thank you for calling Subway on (address). To confirm, phone orders must be paid for over the phone, is that okay?”?
VO, Mx, and Cx acronyms
What is Voice Order, Merchant, and Consumer?
Largest fountain drink size
What is 40 oz?
Possible scripting if Cx wants to build sandwich from scratch
What is ask what kind of sandwich they want and offer to recommend options as well as make changes to Cx’s liking? (Note: No build your own sandwich option)
Phone Safe Zones
What are the kitchen, roof, and lobby?
Three of the Best Sellers
What are Steak & Cheese, Tuna, Black Forest Ham, Spicy Italian, or Meatball Marinara?
A way to phrase your question in order to lock in the upsell
What is providing options rather than “yes/no” questions?
Consumer Email
What is cxphonenumber@voiceorder.com? Example: 4801112222@voiceorder.com
Four of the seven major menu categories
What is Subway Series, Classic Sandwiches, Online Exclusives(Vault), Fresh Melts, No Bready Bowls, Wraps, and Salads?
Possible scripting if Cx is uncomfortable providing payment information
What is assure PCI certified and give option of website ordering?
PCI Compliant Acronym
What is Payment Card Industry?