Customer Service Basics
Workplace Skills
Real Life Situations
200

Helping customers in a positive way is called?

What is customer service?

200

Paying attention to customers is called?

What is listening?

200

A customer got the wrong order. First step?

What is apologize?

400

Happy customers help businesses make what?

What is money/profit?

400

Acting respectful at work shows?

What is professionalism?

400

A customer is upset about price. You should?

What is stay calm?

600

Making customers feel welcome helps them do what?

What is return?
600

Working well with coworkers is?

What is teamwork?

600

Solving a problem for a customer leads to?

What is satisfaction?