Billing
Where can you data overages?
Monthly Charges
whats the first thing you do when beginning to troubleshoot?
tech ninja
How much is a"WE promise credit for OUTAGE"
$20 Dollars
HOW MANY SERVICE TICKETS CAN WE SCHEDULE AT ONE TIME?
1
Where can you find the Taxes & Fee's
Bottom page
NAME ALL THE LINE OF BUSINESS'S TO TROUBLESHOOT IN TN ?
VIDEO
INTERNET
TELEPHONE
HOME SECURITY
How much is it to go over the data limit
$15 dollars for every 50 GB
WHAT IS THE TIME FRAME FOR ALL DAY APPTS?
8AM-8PM
Name the ways to receive the bill?
1. Paper Bill
2. Email
3. Suddenlink online account
WHAT DO YOU GET FROM CST TO IDENTIFY THEIR EQ?
SERIAL NUMBER
How much is a service call with tax?
65.44
WHAT IS THE ONE REASON WE DONT SCHEDULE SERVICE TICKET ?
REMOTE CONTROLS
How long does it take for auto pay to kick in?
30 days
HOW DO YOU CHECK A CST DATA USAGE?
USAGE TAB
How much is an Altice all in one box?
$20 dollars
WHEN DO WE SCHEDULE SERVICE TICKETS?
WHEN TROUBLESHOOTING FAILS & ISSUE IS SERVICE IMPACTING
NAME AT LEAST 3 FEES YOU WILL SEE ON A BILL?
SPORTS SURCHAGE
BROADCAST STATION SURCHARGE
E911
LATE FEE
RESTORATION FEE
what signals do we use ONLY?
H
IN
I2
I3
How Much is a Tivo?
$17 dollars
WHAT INFO DO YOU INCLUDE A SERVICE TICKET?
LOB
PRIMARY ISSUE
SECONDARY ISSUES IF ANY
PHONE NUMBER
SPECIAL REQUESTS FROM CST IF ANY