Tax/Tax Forms
VBA upgrades/OAA
Crave/AWD/BPM
Account Maintenance/Security
Potpourri
100
This form will provide distributions, conversions, and etc. from a retirement account.

1099R

100
This is what TA, VBA, VBS stand for.

What is transfer agent, vanguard brokerage account, and vanguard brokerage services?

100

BPM and AWD stand for this

What is Business Process Management and Automated Work Distributor?

100

The name of the section in Account Maintenance that will allow you to search the ach/wire eligibility for a bank routing number.

What is Bank Search?
100

The mailing addresses clients would mail to vanguard if sending regular mail vs registered/cert/overnight mail.

What is

P.O. Box 1110

Valley Forge, PA 19482-1110 

and

455 Devon Park Drive

Wayne, PA 19087-1815?

200

These forms will be provided if a dividend was paid out and a redemption from a NAV changing fund in a non-retirement account.

What is 1099 B and 1099 Div?

200

True or False: An esa account is eligible for VBA upgrade.

What is False?

200

this will need to be submitted if you find a document in the Historical data search if the client needs it mailed to them.

What is a problem case?

200

DOB stands for this

What is date of birth?

200

the name of the journey that will assist with rmd conversations.

Who is Retirement?

300

These are the three cost basis methods that we use for Vanguard Mutual Funds.

What are spec id, avg cost, and fifo?

300

OAA stands for this.

What is open an account?

300

This is feedback given to vanguard that will get reviewed by different management teams depending on the feedback.

What is voice of client?

300

The person/persons to contact when a good judgement call needs to be made with caller security and resources don't define it.

Who is tl/manager?

300

The name of the CEO that preceded Bill McNabb.

Who is John Brennan?

400

The title of the infowave article that goes over taxability of a dividend payout between tax years depending on the security type in a non-retirement account.

What is "Brokerage taxes—Spillover dividends"?

400

In relation to new accounts the name of the requirement  that asks these questions for example: liquid net worth, Annual income, reason for investing

What is New Accounts Customer Due Diligence?

400
the system that you need to utilize if a note, contact event, or alert needs to be submitted.

What is the CRM browser?

400

The name of the section in acc. maint. that allows you to change a clients marketing preferences.

What is Personal Marketing?

400

ESG and FCS stand for this.

What is Education Savings Group and Foundational Client Services?

500

True or False: It is a taxable event when moving the 500 index fund from a Trust account to a joint account.

What is false?

500
Foundational Journey currently only opens up these two account types, all others will be sent to onboarding.

What are individual and joint non-retirement accounts?

500

the length of time in days that we will destroy a original document mailed to vanguard.

What is 180 days (6months)

500

the phone security requirements for a New Prospect - Account not opened, no paperwork received

What is

  • Full name 
  • Full Address
  • Date of birth and email address can be used in place of the client's full address?
500

My full name

What is Joseph Paul Husta?