Group 1
Group 2
Group 3
100

Define conflict.


Provide a clinical example of conflict.

Conflict: When the right thing to do can be difficult to determine, particularly when individual values, beliefs, and perceptions are in conflict. 

Example: if a health care professional is asked to perform duties that conflict with a religious or personal belief? 

100

What is caring?  

 showing compassion, showing empathy, listening to the client, taking cultural differences into account, collaborating with other healthcare professionals to determine the best care plan.

Striving to understand the client.

Nonjudgmental, non-bias, working as a team.

What are some others?

Following policies and procedures, guidelines

Using evidence based information


100

What is ethics?

The study of what is right and wrong with our conduct.

200

 What is a value?

A value is a deeply held personal belief about the worth a person holds for an idea, a custom, or an object.

200

 How can our differences impact caring for the client?

Open question for the class

No wrong answer

200

What are some steps to resolve an ethical problem?

Be accountable for your actions, tell the truth about the situation.

Avoid bias, judgements, stereotyping. 

Use the guidelines from our organization, the American Nursing Association (ANA)

Uphold client privacy.


300

What are some different conflicts for your own beliefs?

This is an open question, no wrong answer.

Provide some examples. 

300

What are some positive client outcomes in healthcare?

Client satisfaction

Planning safe client care

Engaging the client in their care

Teaching the client in simple clear language.

Reduction of symptoms for health concerns

Evaluation that determines the client is safe.

What are some others?

300

Why is an ethical resolution necessary?

An ethical problem is called a dilemma when two opposing courses of action can both be justified by ethical principles.

So, we must resolve the ethical situation to avoid moral distress. To avoid the nagging feeling that you did something wrong. For example, sometimes we do something because we are told to do it, but deep inside we know that the action is wrong. 

To provide safe care for the client.

To protect the organization and your profession.


400

How can the professional nurse prepare for conflict resolution?

self-assessment

effective communication skills

ongoing education and exposure will build experiences.

collaboration with other professionals

Policies and procedures of the organization can be used as guidelines. 


400

 What is self-esteem?



What can you do to improve your self-esteem? 

Self esteem: is an individual’s overall feeling of self-worth or how individuals value, like, and accept themselves and is considered to be one of the critical elements that affect future behavioral choice and action


Individual response. 

400

When resolving an ethical problem, how can you take care of yourself?

No wrong answer