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Change Management
CML
Group Dynamics
Conflict Management
Team Development
100
This change management role determines why, when, and how a change is to be made
What is a Change Sponsor
100
You're deployed to Balad and have just been assigned two new Airmen. While showing them where their sentry duties will take place, you come under sniper fire. This leadership approach is appropriate.
What is Commanding?
100
This is observable activity in a person.
What is Individual Behavior?
100
Identify the source of conflict: A member of the Holiday Party committee wants to spend 20% of the budget on decorations, while another member doesn't think decorations are worth spending money on.
What are Interests?
100
This type of team produces good/services.
What is Work Center?
200
A SSgt is told he needs to change his Airmen to a Panama schedule. The SSgt filling what Change Management role?
What is Change Agent?
200
Your Airman is fully qualified and highly experienced, but will be getting out of the AF soon and his work has declined. This is the appropriate involvement stage and leadership approach.
What are I3 Capable/Disinclined and Engaging?
200
This Need is a person's desire to maximize their potential.
What is Self-Actualization?
200
These are the two types of conflict and their definitions.
What is Relationship (between persons) and Task Conflict (conflict about job to be done, how to accomplish, etc.)
200
This type of Team Need includes what it takes to get the job done.
What are Task Needs?
300
A group of Airmen are told they have to complete a new checklist at the end of every shift. These Airmen are filling this Change Management role.
What is a Change Target?
300
Capability =
What is Aptitude + Conditioning?
300
This is developed through life experiences.
What is Personality?
300
A night crew has worked two extra hours to complete vital SATCOM updates. The dining facility is about to open and everyone wants to go to eat at once. To solve the conflict, one Airman volunteers to stay behind and man the phones while everyone else eats, demonstrating this Conflict Resolution technique.
What is Accommodating?
300
This stage of team development is the most difficult. People may realize the task is harder than they thought and they disagree with how to accomplish it.
What is Storming?
400
This Change Level is the easiest, where you have read or hear about a change.
What is Knowledge Level?
400
You have a new Airman who is extremely annoying. He wants to learn everything, but does not catch on quickly and has little knowledge to build on. This leadership approach is appropriate.
What is Providing?
400
This Need fills a person's need for a sense of self value or usefulness.
What is Self Esteem/ Recognition?
400
This source of conflict can occur when information is not shared with all parties.
What is Communication?
400
This team development role includes managing, guiding, providing direction, resolving internal problems, and encouraging equal participation.
What is Team Leader?
500
A SAV on 15 December identified a number of flaws in your work center. Due to an upcoming ORI in January, your commander has cancelled all leave except for Christmas Day. In this change level, everyone is emotionally charged, and even though they understand why this change was made they may disagree.
What is Attitude Level?
500
You have a brand new Airman who is extremely shy about her knowledge from tech school. She has little confidence in herself and needs constant reinforcement that she's on the right track. This is the correct involvement stage.
What is I1 Incapable/Disinclined?
500
SrA Smith feels like no one listens when he talks in the work center and he often sits alone at lunch. This Need is not being met.
What is Belonging/Social Affiliation?
500
This conflict resolution method has a 'winner'-- a person whose decision is implemented without accommodating others.
What is Competing?
500
A team is put together to plan the Holiday Party. Two TSgts are on the team: one is put in charge of fundraising, and the other in charge of decorations. The fundraising TSgt thinks she can do the decorations better than the other, but has accepted his position on the team. This Team Development stage also includes reconciling.
What is Norming?